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About brighthush
brighthush is redefining the way engineering teams collaborate and innovate. We are the home base for engineering teams and the connective tissue that unites data, hardware, and software into a single, intelligent platform. Our mission is to empower engineers at the forefront of technology—whether they are designing next‑generation aerospace components, building autonomous vehicles, or creating cutting‑edge consumer electronics—to do more, faster, and with greater confidence. With a foundation built on experience from world‑class organizations, brighthush is now poised to launch a software platform that will revolutionize how complex products are engineered.
Your Role and Impact
As a Senior Customer Success Engineer at brighthush, you will be the linchpin between our customers and our product. You will own the entire post‑sale journey—from onboarding to renewal—ensuring that every customer not only adopts our platform but also extracts maximum value from it. Your technical expertise, customer‑centric mindset, and strategic vision will shape the future of our product roadmap and drive the growth of our enterprise customer base.
Key Responsibilities
- End‑to‑End Customer Ownership – Manage the full lifecycle of enterprise accounts, including onboarding, adoption, expansion, and renewal. Serve as the primary point of contact for all technical and strategic inquiries.
- Hands‑On Implementation – Lead on‑site and remote implementations. Configure connectors, design workflows, and debug integrations with PLM, MES, ERP, and other enterprise systems.
- Triage & Incident Management – Act as the first responder to customer issues. Own the triage process, diagnose root causes, and coordinate resolution across engineering, product, and support teams.
- Embedded Engineering Collaboration – Work side‑by‑side with customer engineering teams to understand their processes, pain points, and success metrics. Translate these insights into deployment strategies that fit their unique workflows.
- Voice of the Customer – Capture recurring field problems and translate them into actionable product requirements. Advocate for customers in roadmap planning and feature prioritization.
- Team Leadership & Growth – Build, mentor, and lead a high‑performing customer success and implementation team. Define processes, set performance metrics, and foster a culture of continuous improvement.
- Strategic Deployment Planning – Help craft brighthush’s forward‑deployed engineering and deployment strategy. Identify new market opportunities, develop go‑to‑market plans, and collaborate with sales and product to close high‑value deals.
Essential Qualifications
- Minimum 5 years of experience in customer success, professional services, implementation, or forward‑deployed engineering roles.
- Deep technical proficiency with APIs, JSON, SQL, and integration patterns.
- Proven track record of owning and scaling enterprise accounts.
- Strong process orientation: ability to convert ad‑hoc work into repeatable, scalable frameworks.
- Willingness to travel to customer sites across the United States.
- Curiosity and passion for how hardware is designed, built, and deployed.
Preferred Qualifications
- Experience with CAD, PLM, MES, ERP, or similar engineering systems.
- Background in aerospace, defense, or manufacturing, or a technical degree in engineering or computer science.
- Built a customer success or professional services function from scratch at a seed or Series A company.
- Experience in fast‑growing tech startups, especially in scaling customer success operations.
- Knowledge of ITAR and EAR compliance, and experience building products or systems that meet these regulations.
Skills & Competencies
- Technical Acumen – Ability to understand complex integration scenarios, troubleshoot API issues, and write SQL queries for data validation.
- Customer Advocacy – Empathy, active listening, and the ability to translate customer pain points into product improvements.
- Project Management – Strong organizational skills, ability to juggle multiple deployments, and deliver on time and within scope.
- Leadership & Mentoring – Experience building and leading teams, coaching junior engineers, and fostering a culture of ownership.
- Strategic Thinking – Ability to see the big picture, align customer success initiatives with business goals, and influence product strategy.
- Communication – Excellent written and verbal communication skills, with the ability to present complex technical concepts to non‑technical stakeholders.
Career Growth & Learning
At brighthush, you will have the opportunity to shape the future of a product that is set to transform engineering workflows worldwide. We invest heavily in professional development: annual learning stipends, access to industry conferences, and internal knowledge‑sharing sessions keep our team at the cutting edge. As you grow, you will transition from hands‑on implementation to strategic leadership roles—such as Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer—depending on your career aspirations.
Company Culture & Work Environment
brighthush thrives on a culture of innovation, collaboration, and continuous learning. Our remote‑first model is complemented by semi‑annual retreats that bring the entire team together for strategy, team building, and fun. We value diversity, equity, and inclusion, and we are committed to creating an environment where every voice is heard. Our engineering teams work in an agile environment, with short sprints, daily stand‑ups, and a strong emphasis on rapid iteration and customer feedback.
Compensation & Benefits
While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:
- Competitive base salary and performance‑based bonuses
- Full coverage of medical, dental, and vision insurance
- Unlimited paid time off (PTO) and sick leave
- 401(k) retirement plan with company match
- Professional development stipend and tuition reimbursement
- Remote work flexibility with occasional travel to customer sites
- Employee stock options and equity participation
- Comprehensive wellness program, including mental health resources and gym stipends
How to Apply
If you are an ambitious engineer with a passion for customer success, a knack for technical implementation, and a desire to shape the future of engineering platforms, we want to hear from you. Join brighthush and help us build the next generation of engineering tools that empower teams to innovate faster and smarter. Apply today and become a key driver of our customer success journey.
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