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About brighthush
At brighthush, we’re redefining the way people experience travel. Our mission is to make every journey unforgettable by pairing travelers with the perfect accommodations, experiences, and personalized service. With a global network of hotels, resorts, and vacation destinations, brighthush empowers clients to discover, book, and enjoy their dream getaways with confidence and ease. We’re a fast‑growing, tech‑driven travel platform that values creativity, collaboration, and a relentless focus on customer delight.
Why Join brighthush?
As a remote‑first company, brighthush offers the flexibility to work from anywhere while still being part of a vibrant, supportive community. Our culture is built on transparency, continuous learning, and a shared passion for travel. We invest in our people through ongoing training, mentorship, and access to cutting‑edge tools that keep you ahead of industry trends. If you love helping people, thrive in a dynamic environment, and want to grow your career in hospitality and technology, brighthush is the place for you.
Position Overview
We’re looking for a dependable, customer‑focused Hotel Customer Support Coordinator to join our remote team. In this role, you’ll be the first point of contact for clients seeking assistance with hotel and resort planning, reservation support, and accommodation‑related inquiries. You’ll guide travelers from their initial inquiry through confirmed arrangements, ensuring a seamless, personalized experience every step of the way.
Key Responsibilities
- Conduct in‑depth research on hotels and resorts based on client preferences, travel dates, and budget constraints.
- Curate and present a shortlist of suitable properties, highlighting key features, amenities, and value propositions.
- Assist clients with booking processes, including room selection, special requests, and payment coordination.
- Communicate reservation details, confirmation numbers, and any updates in a clear, professional manner.
- Handle reservation modifications, cancellations, and special requests with empathy and efficiency.
- Research property locations, local attractions, transportation options, and available services to provide comprehensive travel insights.
- Maintain accurate client profiles, preferences, and reservation records in our CRM system.
- Follow up with clients at key milestones—confirmation, pre‑arrival, and post‑stay—to ensure satisfaction and gather feedback.
- Utilize online booking platforms, industry databases, and approved resources to secure the best rates and availability.
- Adhere to established reservation procedures, documentation standards, and compliance guidelines.
- Deliver courteous, professional customer support that reflects brighthush’s brand values.
Essential Qualifications
- Minimum of 2 years of experience in customer service, hospitality, reservations, or a related field.
- Strong interpersonal and communication skills—both written and verbal.
- Exceptional attention to detail and organizational abilities.
- Proficiency in researching and comparing online information quickly and accurately.
- Comfortable learning new reservation platforms, CRM systems, and technology tools.
- Ability to manage multiple client requests simultaneously while maintaining high quality.
- Reliable computer, high‑speed internet connection, and a quiet workspace.
- Legal age of 18 or older.
Preferred Qualifications
- Experience with travel booking engines such as Sabre, Amadeus, or similar.
- Knowledge of hotel industry terminology, star ratings, and property categories.
- Previous exposure to vacation rental platforms (e.g., Airbnb, Vrbo).
- Multilingual abilities—especially in Spanish, French, or Mandarin—are a plus.
- Background in sales or upselling travel packages.
Skills & Competencies
- Customer‑centric mindset with a passion for creating memorable travel experiences.
- Strong problem‑solving skills and the ability to think on your feet.
- Excellent time‑management and prioritization under tight deadlines.
- Adaptability to changing travel trends, policies, and technology updates.
- Team collaboration—working closely with sales, marketing, and operations teams.
- Data‑driven decision making—using metrics to improve service quality.
Career Growth & Learning Opportunities
At brighthush, your career path is as dynamic as the travel industry itself. We offer:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Regular skill‑building workshops on hospitality trends, advanced booking techniques, and customer engagement strategies.
- Clear promotion tracks—from Coordinator to Senior Coordinator, then to Team Lead or Manager roles.
- Cross‑functional projects that expose you to sales, marketing, and product development.
- Access to industry conferences, webinars, and certifications (e.g., Certified Travel Associate).
Work Environment & Company Culture
brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our culture is defined by:
- Transparent communication—weekly all‑hands meetings, open‑door policy with leadership.
- Inclusive and diverse workforce—celebrating different backgrounds, perspectives, and travel stories.
- Continuous feedback loops—regular performance reviews, 360° feedback, and personal development plans.
- Community engagement—volunteer initiatives, travel scholarships, and sustainability projects.
- Fun and camaraderie—virtual happy hours, trivia nights, and team‑building challenges.
Compensation & Benefits
We offer a competitive salary range of $45,000 – $65,000 per year, commensurate with experience and performance. In addition, you’ll enjoy:
- Fully remote work—no commute, flexible hours to accommodate your lifestyle.
- Health, dental, and vision insurance (for eligible employees).
- 401(k) plan with company match.
- Paid time off (PTO) and holidays.
- Travel stipend—use it to explore new destinations or revisit favorite ones.
- Employee referral bonuses.
- Access to exclusive travel discounts and partner offers.
How We Hire
brighthush embraces a modern, inclusive hiring process that leverages both human insight and advanced technology. Our recruitment team may use AI tools to review applications, analyze resumes, and assess responses for consistency. These tools support, but do not replace, human judgment. Final hiring decisions are made by our experienced recruiters and hiring managers.
Ready to Apply?
If you’re passionate about travel, love helping people, and thrive in a fast‑paced, remote environment, we’d love to hear from you. Join brighthush and help shape the future of travel—one reservation at a time.
Apply for this job