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About brighthush
brighthush is a pioneering AI‑driven software delivery platform that is reshaping how modern enterprises build, test, and ship code. Our mission is to embed intelligence into every post‑code phase, empowering teams to accelerate releases, slash cloud spend, and achieve unprecedented DevOps efficiency. By fusing deep contextual awareness, intelligent automation, and policy‑driven governance, we deliver secure, compliant, and cost‑optimized software at scale.
Since our inception, we have powered millions of deployments, builds, and security scans for leading organizations across the globe. With a presence in 26 offices spanning 27 countries, we are backed by top‑tier investors who share our vision of a future where AI accelerates every stage of software delivery. Our customers span Fortune 500 enterprises, fast‑growth SaaS startups, and public sector agencies—all of whom rely on brighthush to transform their delivery pipelines.
At brighthush, we believe the real bottleneck in AI‑enabled development lies not in code creation, but in the “outer loop” – testing, deployment, security, compliance, and cost optimization. Our AI and automation capabilities unlock the full potential of the software delivery lifecycle, enabling customers to ship faster while maintaining the highest standards of security and governance.
Position Overview
We are seeking an experienced, highly technical, and customer‑centric Senior Customer Success Architect to join our Customer Success team. In this role, you will act as a trusted technical advisor and solution expert for our most demanding AppSec customers. You will design, implement, and optimize brighthush platform adoption strategies to ensure customers realize maximum value and measurable outcomes.
You will operate at the intersection of technology, security, and business, bringing curiosity, rigor, and a passion for solving complex problems. Whether you come from engineering, architecture, consulting, or security, we want to hear from you. We prioritize psychological safety, mentorship, and continuous learning, and we provide a collaborative environment where your contributions have a direct impact on our growth and customer success.
Key Responsibilities
- Customer Implementation Lead: Own the technical delivery of customer implementations across the AppSec portfolio, building deep familiarity with each customer’s environment, goals, and success criteria.
- Hands‑On Technical Consulting: Provide expert guidance throughout the customer lifecycle – from onboarding and implementation to adoption and value realization.
- Strategic Account Planning: Develop and execute account success plans that align with customer leadership and drive operationalization and measurable outcomes.
- Platform Mastery: Maintain an in‑depth understanding of the brighthush platform, AppSec modules, and emerging trends in AI, DevOps, SecOps, cloud architecture, and network infrastructure.
- Data‑Driven Insights: Analyze customer usage data to surface adoption gaps, optimization opportunities, and actionable recommendations across technology, process, and people dimensions.
- Product Feedback Loop: Bring constructive customer feedback to product management and collaborate with sales, engineering, and product teams to enhance solution adoption and integration.
- Business Reviews: Conduct regular business reviews and check‑ins to ensure ongoing success, satisfaction, and timely resolution of concerns.
- Risk Management: Proactively identify at‑risk accounts through churn and adoption analysis, ensuring product adoption and business goals are met.
- Process Improvement: Contribute to the development and refinement of customer success processes, tools, and resources to continuously improve delivery efficiency.
- Community Engagement: Participate in brighthush community forums, author reference architectures, best‑practice guides, and enablement content.
- Mentorship & Knowledge Sharing: Coach junior architects and customer success engineers, fostering a culture of continuous learning and knowledge dissemination.
- Cross‑Functional Collaboration: Partner with product, engineering, sales, and marketing to shape roadmap priorities based on real‑world customer insights.
Essential Qualifications
- 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the technology industry.
- 5+ years of hands‑on experience with at least one of the following domains:
- Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux.
- Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift, PCF.
- CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, brighthush Pipelines, Jira, ServiceNow.
- Languages & Scripting: Python, Bash, YAML, Go (plus).
- Application Security: SAST, DAST, SCA, IAST, SBOM generation, API security testing, pen testing fundamentals, SIEM (Splunk, Datadog), SOAR platforms.
- Prior experience in security engineering, application security, API and AI security, DevOps, SecOps, or web security is highly preferred.
- Demonstrated ability to quickly learn and apply emerging technologies in AI, DevOps, cloud, and security.
- Exceptional interpersonal, communication, and relationship‑building skills, with a proven track record of managing complex customer relationships and articulating business and technical value to all levels of leadership.
- Strong problem‑solving and analytical skills, with a knack for diagnosing and resolving technical issues efficiently.
- Detail‑oriented, highly organized, and capable of juggling multiple priorities and deadlines.
- Comfortable thriving in a fast‑paced, dynamic environment with a commitment to continuous learning and growth.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (preferred).
Preferred Skills & Competencies
- Deep expertise in the Kubernetes ecosystem (k8s, Helm, release, upgrade, troubleshooting).
- Extensive cloud experience – AWS is essential; GCP and Azure are a plus – including infra provisioning, VPC, EKS, S3, EBS, EFS, EC2, etc.
- Linux ecosystem proficiency.
- Advanced troubleshooting skills for cloud, container, and CI/CD environments.
- Programming and scripting experience with the ability to develop custom integrations or tailored solutions for customer success.
- Experience building reference architectures, best‑practice guides, and enablement content for complex technical audiences.
- Knowledge of AI/ML pipelines and how they integrate with DevSecOps workflows.
- Experience with policy‑as‑code frameworks and automated compliance tooling.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by your ambition and impact. As a Senior Customer Success Architect, you will:
- Lead high‑visibility projects that influence product direction and customer strategy.
- Mentor junior architects and customer success engineers, fostering a culture of knowledge sharing.
- Participate in cross‑functional initiatives that span product, engineering, sales, and marketing.
- Earn certifications in cloud, security, and DevOps to deepen your expertise.
- Attend industry conferences, workshops, and hackathons to stay at the forefront of technology trends.
- Contribute to the creation of thought‑leadership content, whitepapers, and case studies that position brighthush as a market leader.
- Explore opportunities to transition into product management, solutions engineering, or executive leadership roles.
Work Environment & Culture
brighthush is built on a foundation of psychological safety, collaboration, and continuous improvement. Our culture encourages:
- Open communication and transparent decision‑making.
- Regular knowledge‑sharing sessions and tech talks.
- Flexible remote work arrangements with a focus on outcomes rather than hours.
- Inclusive hiring practices that celebrate diverse perspectives.
- Recognition of both individual and team achievements.
- Community involvement, including hackathons, open‑source contributions, and industry panels.
- Wellness initiatives such as mental health resources, virtual fitness classes, and mindfulness workshops.
Compensation & Benefits
Pay Range: $180,000 – $200,000 USD (annual base salary)
In addition to competitive base pay, we offer:
- Performance‑based bonuses tied to customer success metrics.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off and flexible vacation policy.
- Professional development budget for certifications, courses, and conferences.
- Equity options to share in the company’s growth.
- Wellness programs, including mental health resources and gym stipends.
- Annual tech stipend for home‑office upgrades.
- Employee referral program with attractive incentives.
How to Apply
Ready to shape the future of AI‑powered software delivery? Submit your application through our careers portal or email your resume and a brief cover letter to careers@brighthush.io. We look forward to learning how your expertise can help our customers achieve breakthrough success.
Frequently Asked Questions
- What does remote work look like at brighthush? We support fully remote teams across the U.S. (East Coast) with flexible schedules and virtual collaboration tools.
- What is the hiring process? Our process includes an initial screening, a technical interview with a senior architect, a customer scenario exercise, and a final interview with leadership.
- How does brighthush support professional growth? We provide a learning budget, mentorship programs, and opportunities to work on cross‑functional projects.
- What is the company culture like? We foster an environment of psychological safety, continuous learning, and open communication, where every voice is heard.
- Are there opportunities for career advancement? Yes, we promote from within and encourage employees to take on new challenges and roles.
Fraud Prevention Notice
brighthush has become aware of fraudulent recruiting attempts by individuals posing as our representatives. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters. Please note that we never request sensitive or financial information via chat, text, or social media. All official communications will come from the domain @brighthush.io. If you suspect a scam, do not provide personal or financial information and contact us immediately at security@brighthush.io.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
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