Note: The job is a remote job and is open to candidates in USA. Longfor Group is seeking a Vice President Operations to oversee day-to-day operational performance across the organization. The role leads business process optimization, manages budgets and P&L performance, drives strategic projects, develops operations teams, and ensures customer service and operational excellence.
Responsibilities
- Overseeing day-to-day operational performance across the organization
- Leads and optimizes core business processes
- Ensures alignment with strategic objectives
- Drives operational excellence in support of growth and customer satisfaction
- Manage budgets and P&L performance
- Monitor key performance indicators
- Implement policies and procedures that improve efficiency and quality
- Collaborating with cross-functional leaders
- Prioritizing and executing strategic projects
- Resolving operational issues
- Ensuring that customer service standards are consistently met
- Coaching and developing operations teams
- Fostering a culture of accountability
- Identifying opportunities for innovation and continuous improvement
Skills
- Strong Operations Management experience, including leading complex, multi-functional teams and optimizing business processes
- Proven P&L Management skills, with the ability to oversee budgets, forecast performance, and improve profitability
- Demonstrated Customer Service focus, with experience establishing and maintaining high service standards and customer satisfaction metrics
- Advanced Strategic Planning capabilities, including setting operational priorities, aligning resources, and executing long-term initiatives
- Robust Project Management skills, with a track record of delivering cross-functional projects on time and within scope
- Excellent analytical, problem-solving, and decision-making abilities, supported by strong data and KPI orientation
- Effective communication and stakeholder management skills, with the ability to collaborate across levels and functions in a remote environment
- Experience in senior operations or general management roles; bachelor's degree in business, operations, or a related field
- Advanced degree preferred
Benefits
- Full-time employment
- Remote work arrangement
Company Overview