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About careeraxis – Leading the Way in Visual Communication Solutions
careeraxis is a nationally recognized leader in the visual communications industry, delivering high‑impact signage, graphics, and digital display solutions to businesses of all sizes. With a legacy of innovation, craftsmanship, and customer‑centric service, careeraxis empowers brands to communicate their messages clearly and memorably across a variety of physical and digital platforms. Our Simi Valley location serves a vibrant community of retailers, service providers, and corporate clients who rely on our expertise to create compelling visual experiences that drive foot traffic, brand awareness, and sales growth.
Why This Role Matters
As a Senior Customer Service Representative & Project Coordinator, you will be the pivotal link between our clients and the production teams that bring their visions to life. This hybrid role blends front‑line customer service excellence with meticulous project coordination, ensuring every sign, graphic, or digital solution is delivered on time, on budget, and to the highest quality standards. Your ability to listen, solve problems, and manage multiple moving parts will directly influence client satisfaction and the continued success of careeraxis’s reputation for reliability and creativity.
Key Responsibilities
- First‑Point Contact: Serve as the primary point of contact for inbound client inquiries via phone, email, and in‑person visits, delivering prompt, courteous, and knowledgeable assistance.
- Consultative Sales Support: Leverage your inside‑sales experience to identify client needs, recommend appropriate signage or graphics solutions, and upsell additional services such as installation, maintenance, and digital upgrades.
- Project Initiation: Translate client requirements into detailed project briefs, including specifications, timelines, budgets, and resource allocations.
- Coordination & Execution: Work closely with design, production, and installation teams to track progress, resolve bottlenecks, and ensure seamless handoffs throughout the project lifecycle.
- Quality Assurance: Conduct regular checks on deliverables, verify compliance with industry standards and client expectations, and address any discrepancies before final delivery.
- Documentation & Reporting: Maintain accurate records in the CRM system, generate status reports for internal stakeholders, and provide clients with clear updates on project milestones.
- Issue Resolution: Proactively identify potential challenges, mediate conflicts, and implement corrective actions to keep projects on schedule and within scope.
- Continuous Improvement: Gather client feedback, analyze trends, and collaborate with management to refine processes, enhance service offerings, and drive operational efficiency.
- Team Collaboration: Mentor junior staff, share best practices, and contribute to a positive, solution‑focused workplace culture.
Essential Qualifications
- Minimum 3+ years of inside‑sales experience with a proven track record of meeting or exceeding sales targets.
- At least 3 years of customer service experience in a fast‑paced environment, preferably within the signage, printing, or visual communications sector.
- Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and meeting strict deadlines.
- Strong verbal and written communication skills, with the ability to convey technical information in an accessible manner.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite; familiarity with project‑management tools such as Asana, Trello, or Monday.com is a plus.
- High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
- Valid driver’s license and reliable transportation for occasional on‑site client visits.
Preferred Qualifications & Experience
- Previous experience working in a sign shop or with custom graphics production.
- Knowledge of graphic design software (Adobe Illustrator, Photoshop) to facilitate clearer communication with design teams.
- Certification in project management (CAPM, PMP) or related coursework.
- Demonstrated ability to upsell and cross‑sell services, contributing to revenue growth.
- Experience in a supervisory or mentorship role, guiding junior team members toward professional development.
Core Skills & Competencies
- Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to exceed client expectations.
- Organizational Excellence: Ability to prioritize tasks, manage time efficiently, and keep detailed project documentation.
- Problem‑Solving Acumen: Creative and analytical thinking to troubleshoot issues and devise effective solutions.
- Team Collaboration: Strong interpersonal skills, openness to feedback, and a collaborative spirit that enhances team performance.
- Technical Fluency: Comfort with digital tools, production workflows, and the basics of signage technology.
- Sales Savvy: Persuasive communication, negotiation tactics, and a results‑driven approach to achieving sales objectives.
Career Growth & Learning Opportunities
careeraxis is committed to investing in the professional development of its employees. In this role, you will have access to:
- Structured onboarding and mentorship programs that accelerate your mastery of the signage industry.
- Ongoing training workshops covering advanced sales techniques, project‑management methodologies, and emerging visual‑communication technologies.
- Opportunities to pursue certifications such as Certified Sign Project Manager (CSPM) or industry‑specific design credentials.
- A clear career pathway that can lead to senior management positions, including Sales Manager, Operations Supervisor, or Regional Project Director.
- Cross‑departmental exposure, allowing you to broaden your skill set by collaborating with design, production, and installation teams.
Work Environment & Culture at careeraxis
Our Simi Valley facility blends a modern, collaborative workspace with a hands‑on production floor, fostering an environment where creativity meets efficiency. Key cultural pillars include:
- Innovation: We encourage employees to propose new ideas, experiment with emerging technologies, and continuously improve our service offerings.
- Integrity: Transparent communication, ethical business practices, and a commitment to delivering on promises are non‑negotiable.
- Team Spirit: Regular team‑building activities, recognition programs, and an open‑door policy ensure that every voice is heard and valued.
- Work‑Life Balance: Flexible scheduling options, paid time off, and a supportive management team help you maintain a healthy personal and professional life.
Compensation, Perks, & Benefits
careeraxis offers a competitive salary range of $42,000 – $52,000 annually, commensurate with experience and performance. In addition to base pay, you will enjoy:
- Performance‑based bonuses tied to sales targets and project success metrics.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings options, including a 401(k) with company matching.
- Paid holidays, vacation days, and sick leave.
- Employee discount program on all careeraxis products and services.
- Professional development stipend for courses, certifications, or industry conferences.
- Company‑provided laptop, smartphone, and necessary software tools.
How to Apply
If you are a motivated, customer‑focused professional with a passion for project coordination and a desire to grow within a dynamic visual‑communications leader, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you are excited about joining careeraxis.
Take the next step in your career and become a vital part of a team that transforms ideas into eye‑catching realities. Apply today and help us continue to set the standard for excellence in signage and visual communication.
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