Welcome to brighthush – Where Reliability Meets Innovation
At brighthush, we are redefining the way financial institutions, payment service providers, and enterprises verify the identity of their payees. Our single, global API for Know Your Payee (KYP) verification eliminates fraud, reduces costs, and keeps our partners compliant while streamlining cross‑border payments worldwide. We are a fast‑growing fintech startup, built by a global team of industry veterans from iconic organizations such as brighthush, brighthush, and brighthush. Supported by leading investors like brighthush, brighthush, and brighthush, and guided by an advisory team featuring C‑suite leaders from brighthush, brighthush, and brighthush, we combine global expertise with local insights. Our footprint spans key cities—including Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai—allowing us to serve a truly global customer base.
Role Overview
As a Senior Customer Reliability Engineer, you will own the reliability, availability, and operational excellence of brighthush’s production platforms. From monitoring and automation to deployments and incident management, you will build and maintain the practices that keep our services secure, scalable, and running smoothly. Working across Engineering, Product, and Operations, you will support releases, solve complex production challenges, and continuously improve platform resilience.
You will also play a critical role in customer implementations, particularly on‑premise deployments, leading technical delivery from installation through to go‑live. When issues arise, you will be a trusted technical lead, driving investigation, resolution, and continuous improvement to ensure our customers can depend on brighthush with confidence.
Key Responsibilities
- End‑to‑End Kubernetes Deployment Ownership – Design, implement, and manage the full lifecycle of product deployments on Kubernetes, including rollout, rolling updates, rollback, scaling, and pause/resume of releases using Kubernetes Deployment primitives for declarative updates of Pods and ReplicaSets.
- Reliability & Monitoring Excellence – Establish and maintain comprehensive monitoring, logging, tracing, and dashboarding solutions. Define and enforce SLOs/SLIs with error budgets to guide risk decisions and prioritization.
- Customer‑Facing Technical Operations – Provide hands‑on support for customers managing on‑prem deployments; deliver technical assistance and health assurance for hosted deployments. Act as the technical lead for customer escalations, ensuring rapid resolution and customer satisfaction.
- Environment Knowledge Management – Maintain detailed per‑customer environment knowledge, including architecture, configurations, requirements, and customizations.
- Configuration Governance – Enforce configuration consistency across customers and environments using configuration management and GitOps‑style single‑source‑of‑truth practices to reduce drift and enforce compliance automatically.
- Continuous Improvement & Knowledge Sharing – Codify resolutions, root causes, and best practices into a knowledge base, automation scripts, and runbooks. Drive operational improvement initiatives that reduce toil and increase reliability.
- Cross‑Functional Collaboration – Partner with Engineering, Product, and Operations teams to support production readiness, release planning, user acceptance testing (UAT), and production go‑live sign‑off.
Essential Qualifications
- 5+ years of experience in infrastructure, DevOps, or Site Reliability Engineering roles, ideally within fintech, financial services, or another regulated environment.
- Hands‑on experience with Kubernetes and Helm in production environments.
- Proficiency in infrastructure‑as‑code and configuration management tools such as Terraform, Ansible, or equivalent.
- Experience creating and maintaining CI/CD pipelines that deliver reliable, repeatable deployments.
- Strong foundation in Linux and cloud‑native security fundamentals.
- Excellent coding and scripting skills focused on automation and efficiency (Python, Go, Bash, etc.).
- Demonstrated ability to lead customer technical operations, including enterprise customer engagement and escalation leadership.
- Legal authorization to work in the country where the role is based without requiring current or future visa sponsorship.
Preferred Qualifications
- Modern software development knowledge, including experience with microservices, API design, and containerization.
- Experience working in a globally distributed startup or high‑growth environment.
- Familiarity with compliance frameworks such as PCI‑DSS, ISO 27001, or GDPR.
- Experience with observability platforms (Prometheus, Grafana, Loki, Jaeger, etc.).
- Knowledge of cloud providers (AWS, GCP, Azure) and their native services.
Skills & Competencies
- Technical Leadership – Ability to guide teams through complex technical challenges and make data‑driven decisions.
- Problem Solving – Strong analytical skills with a focus on root cause analysis and preventive measures.
- Communication – Clear, concise communication with both technical and non‑technical stakeholders.
- Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and building trust.
- Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.
- Collaboration – Work effectively across cross‑functional teams and remote locations.
Career Growth & Learning Opportunities
At brighthush, your growth is our priority. You will:
- Take ownership of high‑impact projects that shape the future of cross‑border payments and fraud prevention.
- Participate in a robust learning program that includes mentorship, technical workshops, and access to industry conferences.
- Contribute to open‑source initiatives and community events, enhancing your professional network.
- Benefit from a transparent career ladder that rewards performance, innovation, and leadership.
- Have the opportunity to join our Employee Stock Option Plan (ESOP), allowing you to share in brighthush’s long‑term success.
Work Environment & Culture
brighthush is built on a foundation of trust, transparency, and collaboration. Our culture encourages:
- Open dialogue and constructive feedback.
- Cross‑functional teamwork that breaks down silos.
- Continuous improvement and experimentation.
- Work‑life balance with flexible schedules and remote work options.
- Inclusive hiring practices that celebrate diversity and foster belonging.
Compensation & Benefits
While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with experience and market benchmarks.
- Performance‑based bonuses and equity participation through our ESOP.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development budget and tuition reimbursement.
- Wellness programs, gym memberships, and mental health resources.
- Team‑building events, hackathons, and community service opportunities.
How to Apply
Ready to join a team that is redefining global payments? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Reliability Engineer role. We look forward to exploring how your expertise can help brighthush continue to deliver reliable, secure, and scalable solutions to our customers worldwide.
Final Note
At brighthush, we are committed to creating an inclusive, supportive, and innovative workplace. We prohibit discrimination against any applicant or employee based on any legally‑recognized basis, including race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, disability, or veteran status. If you need assistance or request accommodation during the recruitment process, please let us know. Only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and used solely for recruitment purposes.
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