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About brighthush
brighthush stands at the intersection of agriculture, technology, and animal nutrition. As a farmer‑owned cooperative that has grown into a Fortune 250 powerhouse, we transform raw ingredients into premium nutrition solutions that pet owners and livestock producers trust worldwide. Our commitment to sustainability, innovation, and community impact has positioned us as a leader in the animal nutrition industry. At brighthush, we believe that every employee is a steward of our mission: to deliver superior nutrition while empowering partners, employees, and the communities we serve.
Why Join brighthush?
When you become a Customer Operations Representative at brighthush, you step into a role that is both dynamic and essential. You will be the first line of communication for our customers, ensuring that every order is processed flawlessly and every client feels valued. Working remotely from the comfort of your home office, you’ll enjoy a blend of flexibility, professional growth, and a culture that celebrates collaboration and innovation.
- Competitive Compensation: A base salary that reflects your experience, paired with performance‑based incentives.
- Generous Time Off: Paid vacation, sick leave, and personal days that grow with your tenure.
- Comprehensive Health Coverage: Health, dental, and vision plans with extensive coverage options.
- Retirement Planning: 401(k) with company matching to secure your future.
- Continuous Learning: Tuition reimbursement, online courses, and mentorship programs.
- Cutting‑Edge Technology: Access to the latest tools and a collaborative virtual environment.
Key Responsibilities
As a Customer Operations Representative, you will be the linchpin that connects customers, sales, supply chain, and finance. Your day‑to‑day activities will include:
- Order Management: Receive, validate, and process orders from a diverse customer base, ensuring accuracy and timely fulfillment.
- Issue Resolution: Proactively troubleshoot and resolve order discrepancies, shipping delays, and product queries with a customer‑centric approach.
- Relationship Building: Foster strong, long‑lasting relationships with key accounts, serving as the primary point of contact for all operational matters.
- Data Integrity: Maintain meticulous records in Salesforce, JDE E1, and SAP, ensuring data consistency across all systems.
- Cross‑Functional Collaboration: Work closely with Sales, Supply Chain, and Finance teams to align on order status, inventory levels, and financial reconciliation.
- Performance Reporting: Generate and analyze daily, weekly, and monthly reports to track KPIs such as order accuracy, cycle time, and customer satisfaction scores.
- Continuous Improvement: Identify process bottlenecks and propose actionable solutions to enhance operational workflows.
- Compliance & Quality Assurance: Adhere to company policies, industry regulations, and quality standards in every interaction.
Essential Qualifications
- High school diploma or GED equivalent.
- 2–4 years of customer service experience, preferably in a B2B or supply‑chain environment.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) with advanced Excel skills (pivot tables, VLOOKUP, macros).
- Strong written and verbal communication skills in English.
- Ability to work independently in a quiet home office environment.
- Availability to work the core hours of 7:00 a.m. – 4:30 p.m. CST.
- Valid U.S. residency and eligibility to work in the United States.
- Geographic eligibility: Missouri, Iowa, Minnesota, Wisconsin, or Illinois.
Preferred Qualifications
- Experience with Salesforce, JDE E1, or SAP in a customer‑operations capacity.
- Background in the agriculture or animal nutrition industry.
- Knowledge of supply‑chain logistics and order‑to‑cash processes.
- Experience with data analytics tools and dashboard creation.
- Demonstrated ability to manage multiple priorities in a fast‑paced environment.
Core Skills & Competencies
- Customer Focus: Passion for delivering exceptional service and building lasting client relationships.
- Problem‑Solving: Analytical mindset to diagnose issues quickly and implement effective solutions.
- Attention to Detail: Precision in data entry, order processing, and documentation.
- Time Management: Ability to prioritize tasks and meet tight deadlines.
- Collaboration: Strong teamwork skills, comfortable working across virtual teams.
- Adaptability: Comfortable with change and eager to learn new technologies and processes.
- Technology Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
Career Growth & Development Opportunities
At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As you grow in your role, you may explore opportunities such as:
- Senior Customer Operations Specialist – leading larger accounts and complex projects.
- Operations Analyst – applying data insights to optimize supply‑chain performance.
- Supply Chain Coordinator – managing end‑to‑end logistics and vendor relationships.
- Project Management – driving cross‑functional initiatives and process improvements.
- Leadership Development Programs – preparing high‑potential employees for managerial roles.
In addition, brighthush offers a robust learning ecosystem, including online courses, mentorship programs, and tuition reimbursement for relevant certifications and degrees.
Work Environment & Company Culture
Our remote work model empowers you to balance professional responsibilities with personal life. brighthush fosters a culture of:
- Inclusivity: A diverse workforce where every voice is heard.
- Collaboration: Virtual team meetings, shared knowledge bases, and open communication channels.
- Innovation: Encouragement to experiment, propose new ideas, and drive continuous improvement.
- Well‑being: Wellness programs, mental health resources, and flexible scheduling.
- Community Impact: Participation in local outreach, sustainability initiatives, and volunteer opportunities.
Compensation & Benefits
We offer a competitive base salary ranging from $41,600 to $49,920 per year, commensurate with experience and performance. In addition to the base pay, you will receive:
- Performance‑based bonuses tied to individual and team metrics.
- Health, dental, and vision insurance plans with generous coverage options.
- 401(k) retirement plan with company matching contributions.
- Paid time off (vacation, sick leave, personal days) that grows with tenure.
- Tuition reimbursement for approved courses and certifications.
- Employee assistance programs, wellness stipends, and mental health support.
- Access to a virtual employee resource center with training modules, career planning tools, and peer networking.
How to Apply
Ready to make a tangible impact in the animal nutrition industry? Click the link below to submit your application and join the brighthush family. We look forward to exploring how your skills and passion align with our mission to deliver superior nutrition solutions worldwide.
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