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About brighthush
brighthush is not just another cloud services provider – we are a catalyst for digital transformation. With a portfolio that spans managed services, cybersecurity, hybrid cloud, and advanced analytics, we empower enterprises to accelerate innovation, reduce operational friction, and unlock new revenue streams. Our growth trajectory is driven by a relentless focus on customer success, a culture of continuous improvement, and a commitment to staying ahead of the evolving cloud landscape. If you thrive on solving complex problems, building lasting partnerships, and shaping the future of cloud adoption, brighthush offers the platform to turn your expertise into tangible impact.
Position Overview
We are seeking an experienced Senior Cloud Customer Success Manager to spearhead our Cloud Solution Partner (CSP) program. In this high‑impact role, you will act as the trusted advisor for our most strategic clients, ensuring they derive maximum value from their cloud investments. You will collaborate with cross‑functional teams – from engineering and product to finance and marketing – to drive adoption, optimize costs, and deliver an exceptional, customer‑centric experience that keeps clients delighted and loyal.
Why brighthush?
- Join a high‑growth, mission‑driven organization that values innovation and bold thinking.
- Collaborate with industry experts across cloud, security, and digital transformation.
- Enjoy a flexible, remote‑first culture that supports work‑life balance and autonomy.
- Benefit from continuous learning opportunities, including certifications, workshops, and mentorship.
- Receive a competitive compensation package with performance bonuses, equity, and comprehensive benefits.
Key Responsibilities
As the CSP Program Lead, you will own the end‑to‑end customer journey from onboarding to expansion. Your day‑to‑day activities will include:
- Customer Business Reviews: Conduct quarterly reviews focused on cloud utilization, cost optimization, and strategic roadmap alignment. Deliver data‑driven insights that help clients achieve their business objectives.
- Operational Leadership: Partner with peers and senior leaders to refine CSP processes, tools, and reporting frameworks. Champion continuous improvement initiatives that streamline workflows and enhance service delivery.
- Escalation Management: Act as the primary liaison between customers, brighthush, and third‑party vendors to resolve tickets, manage escalations, and ensure timely resolution of critical issues.
- Trusted Advisor: Build and maintain deep, consultative relationships with key stakeholders, positioning yourself as the go‑to expert on cloud strategy, architecture, and best practices.
- Documentation & Governance: Create and maintain comprehensive checklists, SOPs, and policy documents that support compliant, best‑practice deployment across all CSP engagements.
- Performance Metrics: Define, track, and report on KPIs and SLAs that drive customer satisfaction, program health, and revenue growth. Use data to identify trends, forecast risks, and recommend corrective actions.
- Post‑Sales Relationship Ownership: Own the entire post‑sales lifecycle, from onboarding to renewal and expansion. Ensure seamless handoffs, proactive engagement, and continuous value delivery.
- Thought Leadership: Represent brighthush at industry events, webinars, and client workshops to showcase our CSP capabilities, share success stories, and position the brand as a thought leader.
- Partner Enablement: Collaborate with the partner ecosystem to develop joint go‑to‑market strategies, enablement programs, and co‑sell opportunities that accelerate revenue and deepen client relationships.
- Innovation Advocacy: Stay abreast of emerging cloud technologies, market trends, and regulatory changes. Translate insights into actionable recommendations for clients and internal stakeholders.
Essential Qualifications
- 5+ years of experience in Customer Success, Consulting, Business Development, or a related role focused on cloud services.
- Deep understanding of public cloud billing and licensing models (AWS, Azure, Google Cloud, or equivalent).
- Hands‑on experience with AWS Management Console, Azure Portal, and cloud cost‑management tools.
- Bachelor’s degree in Business, Technology, or a related field; a master’s degree or MBA is a strong plus.
- Proven ability to optimize workflows, implement process improvements, and drive operational excellence.
- Exceptional problem‑solving skills, both technical and business‑oriented, with a data‑driven mindset.
- Excellent interpersonal skills, including coaching, mentoring, and presentation abilities across all levels.
- Track record of managing competing priorities, delivering results under tight deadlines, and driving measurable outcomes.
- Willingness to obtain FinOps Practitioner Certification or similar credentials to deepen expertise in cloud cost optimization.
Preferred Qualifications
- Experience leading a CSP or similar partner program, with demonstrable success in scaling partner relationships.
- Prior exposure to enterprise‑scale cloud migrations, multi‑cloud environments, and hybrid architectures.
- Knowledge of cloud cost‑management tools such as CloudHealth, Cloudability, Apptio, or similar platforms.
- Experience negotiating contracts, managing SLAs, and working with SaaS and IaaS vendors.
- Strong analytical skills with proficiency in Excel, Power BI, Tableau, or other data visualization tools.
- Fluency in English; additional languages are a plus in a global client base.
- Experience in a SaaS or managed services environment, with a deep understanding of recurring revenue models.
Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering value, exceeding expectations, and building long‑term trust.
- Strategic Thinking: Ability to translate business goals into actionable cloud strategies that drive ROI.
- Communication: Clear, concise, and persuasive communication across all levels – from technical teams to C‑suite executives.
- Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring milestones are met.
- Analytical Acumen: Comfortable with data analysis, KPI development, and turning insights into recommendations.
- Adaptability: Thrives in a fast‑moving, evolving cloud landscape, quickly adjusting to new priorities and technologies.
- Leadership & Mentorship: Ability to inspire, coach, and develop junior team members while fostering a collaborative environment.
- Innovation & Curiosity: Constantly seeks new ways to improve processes, adopt emerging technologies, and deliver superior customer outcomes.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and fostering continuous growth. As a Senior Cloud Customer Success Manager, you will:
- Progress to leadership roles such as CSP Program Director, Head of Customer Success, or VP of Customer Experience.
- Gain exposure to senior executives and participate in strategic decision‑making that shapes the company’s direction.
- Lead cross‑departmental projects that influence product roadmap, partner strategy, and market positioning.
- Access industry‑leading training programs, including FinOps, AWS, Azure, and security certifications, with full reimbursement.
- Mentor junior team members, contribute to internal knowledge bases, and shape the next generation of customer success leaders.
- Earn recognition through brighthush’s internal awards program, performance bonuses, and equity participation.
Work Environment & Culture
brighthush embraces a remote‑first culture that values flexibility, collaboration, and innovation. Our culture is built on:
- Transparency: Open communication channels, flat hierarchy, and real‑time feedback loops.
- Inclusivity: A diverse workforce that celebrates different perspectives and fosters belonging.
- Continuous Improvement: Regular retrospectives, learning sessions, and a focus on iterative growth.
- Community Engagement: Volunteer programs, partnerships with local nonprofits, and a commitment to social impact.
- Well‑Being: Flexible work hours, mental health resources, and a culture that respects work‑life balance.
Compensation & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary aligned with market rates for senior cloud customer success roles.
- Performance‑based bonuses tied to customer satisfaction, program metrics, and revenue growth.
- Equity options that allow you to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance for you and your dependents.
- 401(k) plan with company match to support your future financial goals.
- Generous paid time off, including vacation, sick leave, holidays, and a flexible holiday policy.
- Professional development stipend and reimbursement for certifications, conferences, and training.
- Flexible work hours, remote work options, and a supportive environment that values autonomy.
- Employee wellness programs, including virtual fitness classes, mindfulness sessions, and health coaching.
How to Apply
If you are ready to take your career to the next level and help shape the future of cloud adoption, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Cloud Customer Success Manager role at brighthush. Highlight your experience with CSP programs, customer success metrics, and any relevant certifications.
Join brighthush Today
Become part of a team that is redefining how enterprises experience the cloud. Your expertise will directly impact our clients’ success, drive revenue growth, and shape the future of brighthush. Apply now and start your journey with us.
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