About opportunicore
opportunicore is at the forefront of the generative AI revolution, providing a unified platform that empowers developers to build, evaluate, and observe AI applications with unprecedented speed and reliability. With a mission to democratize safe, trustworthy AI, opportunicore’s technology underpins some of the world’s most widely used AI services, from voice assistants to real‑time content moderation. Our founders bring deep expertise from leading tech giants, and our product is trusted by Fortune 100 banks, global telecom leaders, and pioneering AI teams at companies like Reddit and Headspace Health.
As a Series‑B company backed by top-tier investors, opportunicore is poised for rapid expansion. We’re headquartered in San Francisco, with vibrant hubs in New York and Bangalore, India, and we’re looking for talented individuals who want to shape the future of AI‑driven customer experiences.
Why This Role Matters
Customer experience is the linchpin of any successful AI platform. Our users rely on seamless support to troubleshoot, optimize, and scale their AI workloads. As the Senior Customer Experience Automation Engineer, you will be the architect of the next generation of support automation—building intelligent systems that reduce friction, accelerate resolution, and elevate satisfaction across every touchpoint.
Key Responsibilities
- Design & Deploy AI‑Powered Automation – Build agentic workflows that autonomously handle common inquiries, route tickets, and resolve issues without human intervention.
- API Integration & Orchestration – Create robust, scalable integrations between opportunicore’s core platform, third‑party support tools, and internal services.
- Intelligent Workflow Engineering – Develop event‑driven automations, webhooks, and middleware pipelines that streamline customer interactions across chat, email, and ticketing systems.
- Process Optimization & Triage – Implement smart ticket routing, agent assignment, and triage logic to reduce response times and improve first‑contact resolution.
- Self‑Service & Chatbot Development – Design AI‑driven chatbots and knowledge‑base bots that answer technical questions, guide users through evaluation workflows, and surface relevant documentation.
- Data‑Driven Insights – Analyze support metrics, interaction logs, and user feedback to uncover bottlenecks and iterate on automation strategies.
- Knowledge Base Automation – Build systems that automatically surface the most relevant articles, code snippets, and best‑practice guides based on user intent.
- Cross‑Functional Collaboration – Partner with Product, Engineering, and Customer Success to align automation initiatives with product roadmaps and customer journeys.
- Continuous Improvement – Lead experiments, A/B tests, and rapid prototyping to validate new automation concepts and measure impact.
Essential Qualifications
- Experience – 4+ years in business systems, integration engineering, or customer experience automation within the software or technology sector.
- AI & LLM Expertise – Hands‑on experience building and deploying GPT‑style or Claude‑style agentic workflows, with a deep understanding of LLM fine‑tuning, prompt engineering, and safety considerations.
- Programming & Integration Skills – Proficiency in JavaScript (Node.js, React), Python, and RESTful API design. Comfortable working with GraphQL, WebSockets, and event‑driven architectures.
- Automation Platforms – Proven track record with middleware and workflow tools such as Workato, Mulesoft, Tray.io, or similar. Experience building custom webhook pipelines is a plus.
- Technical Troubleshooting – Strong analytical mindset to diagnose complex integration issues, debug API failures, and optimize performance.
- Communication & Storytelling – Ability to translate technical concepts into clear, concise narratives for both engineering and non‑technical stakeholders.
- Customer‑Centric Mindset – Passion for delivering frictionless support experiences and a knack for anticipating user pain points.
- Data Analysis – Experience with data pipelines, log aggregation, and KPI dashboards to drive evidence‑based improvements.
- Self‑Direction – Comfortable owning projects from conception to production in a fast‑paced, startup environment.
- Support Platform Knowledge – Familiarity with Zendesk, Intercom, Freshdesk, or similar platforms, and an understanding of GenAI evaluation workflows.
- Journey Mapping – Ability to design automated customer journeys that adapt to user behavior and context.
Preferred Qualifications
- Prior experience at a developer‑focused or AI/ML platform company.
- Hands‑on LLM implementation and integration experience.
- Expertise in AI‑driven chatbot development and NLP for technical support scenarios.
- Background in customer support or technical operations roles.
- Experience integrating billing platforms, CRMs, and other operational systems.
- Track record of scaling support operations through automation rather than headcount.
Skills & Competencies
- Advanced problem‑solving and debugging.
- Strong collaboration across cross‑functional teams.
- Agile mindset with a focus on rapid iteration.
- Proficiency in version control (Git), CI/CD pipelines, and cloud services (AWS, GCP, Azure).
- Commitment to ethical AI practices and data privacy.
- Excellent time management and prioritization.
Career Growth & Learning Opportunities
At opportunicore, you’ll be part of a founding team that has scaled from zero to $100M+ in revenue and 1B+ users worldwide. Your contributions will directly shape the product roadmap and customer experience strategy. We champion continuous learning: you’ll have access to:
- Internal AI & ML workshops led by senior researchers.
- Conference sponsorships for industry events such as NeurIPS, ICML, and SaaStr.
- Mentorship programs pairing you with senior engineers and product leaders.
- Regular hackathons and innovation sprints to experiment with new ideas.
- Opportunities to transition into product management, data science, or senior engineering leadership roles.
Work Environment & Culture
opportunicore is built on a foundation of inclusivity, empathy, and curiosity. We value:
- Remote flexibility: work from anywhere in the US, with a preference for being in Burlingame, CA two days a week to foster collaboration.
- Unlimited PTO and a generous parental leave policy (100% pay for 8 weeks).
- Employee Stock Participation Plan to share in our growth.
- Comprehensive wellness program: mental health resources, on‑site fitness classes, and wellness stipends.
- Company‑sponsored lunches, team outings, and quarterly retreats.
- Transparent decision‑making and a flat hierarchy that encourages ownership.
Compensation & Perks
While specific figures vary by experience, opportunicore offers a competitive total compensation package that includes:
- Base salary commensurate with market rates for senior engineering roles.
- Performance‑based bonuses tied to product impact and customer satisfaction metrics.
- Equity options to align your success with the company’s long‑term vision.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Flexible work hours and a results‑oriented culture.
Ready to Join opportunicore?
If you’re excited to build intelligent support systems that empower millions of developers, thrive in a fast‑moving environment, and want to be part of a mission‑driven team, we’d love to hear from you. Apply today and help us shape the future of AI‑powered customer experience.
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