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About Workpinnacle
Workpinnacle is a global technology and services leader that empowers the world’s most iconic brands to thrive in a digital-first future. With a relentless focus on innovation, data‑driven insights, and human‑centered design, we help organizations transform their operations, customer experiences, and workforce capabilities. Our mission is simple: make the world work, interact, and transact in ways that are smarter, faster, and more intuitive. By blending cutting‑edge technology with deep industry expertise, we create game‑changing solutions that unlock value at scale.
Why Workpinnacle?
At Workpinnacle, you’ll join a community of forward‑think professionals who are passionate about shaping the future of work. We’re proud recipients of multiple “World’s Best Workplace” awards, and we consistently rank among the top employers for career growth and company culture. Our people thrive in an environment that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned engineer or a rising star, you’ll find the support, resources, and opportunities you need to accelerate your career.
Position Overview
We are seeking a highly skilled Customer Engineer to partner with premier customers worldwide, ensuring their Microsoft 365 (M365) environments remain healthy, optimized, and aligned with industry best practices. This role is deeply consultative, focusing on proactive engagement to help customers avoid future issues and maximize the value of their cloud investments. You will deliver a broad spectrum of services—from governance and risk assessments to migration support and on‑site troubleshooting—while building lasting relationships with key stakeholders.
Key Responsibilities
- M365 & SharePoint Administration
- Govern and administer SharePoint Online environments, ensuring compliance, security, and performance.
- Implement and manage M365 Copilot, OneDrive for Business, and related collaboration tools.
- Design, develop, and maintain SharePoint sites, custom applications, and workflows.
- Technical Expertise & Support
- Diagnose and resolve complex Office application issues, with a focus on Outlook, Teams, and the Office web apps.
- Provide rapid, expert support—including on‑site interventions—to mitigate critical incidents.
- Deploy and manage M365 Apps using SCCM/MECM, Intune, and Cloud Update services.
- Office Product Management
- Oversee licensing, activation, and lifecycle management for both perpetual and subscription-based Office suites.
- Configure and deploy Office LTSC and M365 Apps across Windows and macOS platforms.
- Ensure alignment with fixed and modern lifecycle policies.
- Migration & Upgrade Leadership
- Lead end‑to‑end migration projects from on‑premises to cloud‑native solutions.
- Guide customers through transitions from Office 2016 to Office 2019, Office LTSC 2021, and M365 Apps.
- Facilitate the shift from MSI‑based to C2R‑based installations, ensuring minimal disruption.
- Strategic Consulting & Relationship Building
- Conduct risk assessments and provide best‑practice guidance to optimize customer environments.
- Collaborate with technical teams to elevate troubleshooting capabilities and maintain Microsoft standards.
- Serve as a trusted advisor, fostering long‑term technical relationships and driving customer success.
Essential Qualifications
- 10+ years of comprehensive IT experience, with a minimum of 5 years focused on Office 2016/M365 Apps.
- Proficiency in M365 Apps Admin Center, SharePoint Online, and Office for the web (Word, Excel, PowerPoint, Outlook).
- Strong understanding of local and cloud group policies, as well as environment‑specific third‑party integrations.
- Experience troubleshooting complex Office applications and managing large‑scale deployments.
- Demonstrated ability to work independently and collaboratively in a fast‑paced, global environment.
Preferred Skills & Competencies
- Advanced problem‑solving and analytical capabilities, with a data‑driven approach to decision making.
- Excellent communication skills—both written and verbal—across all levels of an organization.
- Customer‑centric mindset, with a proven track record of delivering exceptional service and support.
- Experience with SCCM/MECM, Intune, and Cloud Update deployment tools.
- Knowledge of Microsoft Copilot and AI‑powered productivity tools.
- Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert are a plus.
Career Growth & Learning Opportunities
At Workpinnacle, we believe that professional development is a shared responsibility. As a Customer Engineer, you will have access to a wealth of learning resources, including:
- Structured onboarding and mentorship programs to accelerate your ramp‑up.
- Regular training sessions on the latest Microsoft technologies, cloud security, and AI integration.
- Opportunities to earn industry certifications and earn recognition through internal awards.
- Cross‑functional projects that expose you to diverse business domains and global teams.
- Clear career pathways—from Senior Engineer to Technical Lead, Solutions Architect, or Program Manager.
Work Environment & Culture
Workpinnacle champions a culture of inclusivity, innovation, and work‑life balance. Key highlights include:
- Fully remote work model with flexible hours to accommodate global time zones.
- Collaborative virtual spaces that foster knowledge sharing and teamwork.
- Employee‑led initiatives such as hackathons, wellness challenges, and community outreach programs.
- Transparent communication from leadership, ensuring every voice is heard.
- Commitment to sustainability and responsible technology practices.
Compensation & Benefits
We offer a competitive total rewards package that reflects your expertise and contributions:
- Base Salary: $92,000 – $110,000 per year, commensurate with experience and location.
- Performance‑based incentives aligned with individual and company goals.
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and paid learning days to support continuous growth.
- Employee Assistance Program (EAP) for mental health and well‑being.
- Access to cutting‑edge tools and technologies to enhance your daily work.
How to Apply
If you are ready to join a forward‑thinking organization that values expertise, innovation, and customer success, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role. The application deadline is August 12, 2025.
Equal Opportunity Statement
Workpinnacle is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. All hiring decisions are made based on merit and business needs.
Background Check & Compliance
All candidates will undergo a background check in accordance with applicable laws, including identity verification and employment eligibility. This process ensures the safety and integrity of our clients and partners.
Ready to Join Workpinnacle?
If you are passionate about Microsoft technologies, thrive in a collaborative environment, and want to make a tangible impact on global enterprises, we would love to hear from you. Apply now and become part of a team that is redefining the future of work.
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