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About workpinnacle
workpinnacle is a trailblazer in the post‑purchase experience space, redefining how retailers and brands keep customers engaged after the checkout button is pressed. With a global footprint that spans the United States, Europe, and Asia, workpinnacle empowers more than 125 million consumers worldwide through seamless, data‑driven interactions that drive loyalty, reduce churn, and unlock new revenue streams. Our mission is simple yet powerful: make every post‑purchase moment memorable.
Why Join workpinnacle?
At workpinnacle, we’re not just building software – we’re building a culture of curiosity, collaboration, and continuous learning. Our teams thrive on solving complex, real‑world problems for some of the most iconic brands in the world. Whether you’re a seasoned technical lead or an ambitious engineer eager to grow, you’ll find a place where your ideas matter, your impact is measurable, and your career trajectory is limitless.
What You’ll Do
As a Senior Customer Engineer, you will be the bridge between workpinnacle’s cutting‑edge platform and our enterprise customers. Your day‑to‑day responsibilities will include:
- Technical Onboarding: Lead the end‑to‑end onboarding process for high‑profile enterprise retailers and direct‑to‑consumer brands, ensuring a smooth transition from concept to production.
- Consultative Integration: Partner with customers to understand their business objectives, translate them into technical requirements, and design scalable integration solutions that maximize the value of workpinnacle’s platform.
- Specification Development: Craft detailed technical specifications, API contracts, and data models that guide development teams and stakeholders.
- Solution Validation: Build, test, and validate prototypes using APIs, JSON, CSS, HTML, and JavaScript, ensuring they meet performance and security standards.
- Cross‑Functional Collaboration: Work closely with product, engineering, sales, and support teams to align on feature roadmaps, release schedules, and customer success metrics.
- Process & Tooling Innovation: Identify gaps in our internal processes, develop automation tools, and create training materials that elevate the efficiency and quality of our customer engineering practice.
- Thought Leadership: Represent workpinnacle at industry events, webinars, and customer workshops, positioning the company as a trusted partner in the post‑purchase ecosystem.
Key Responsibilities
Your role will be both hands‑on and strategic. You’ll:
- Own the technical scope and architecture of integration projects, ensuring alignment with workpinnacle’s best practices.
- Act as the primary technical liaison for enterprise clients, translating complex business requirements into actionable engineering tasks.
- Mentor junior engineers and interns, fostering a culture of knowledge sharing and professional growth.
- Drive continuous improvement initiatives, from refining onboarding checklists to automating repetitive tasks.
- Monitor and report on key performance indicators (KPIs) such as integration success rates, time‑to‑value, and customer satisfaction scores.
Essential Qualifications
- 5–10 years of experience leading enterprise‑level software projects, preferably in a customer‑facing engineering role.
- Proficiency in web technologies: APIs, JSON, CSS, HTML, JavaScript (ES6+), and at least one modern JavaScript framework (React, Vue, or Angular).
- Strong coding fundamentals and a passion for clean, maintainable code.
- Demonstrated ability to manage multiple high‑priority projects in a fast‑paced environment.
- Excellent communication skills, with the ability to explain technical concepts to non‑technical stakeholders.
- Experience with integration platforms (iPaas), e‑commerce ecosystems, order management systems, inventory management, WMS, TMS, supply chain, or logistics is a plus.
Preferred Qualifications
- Background in SaaS or B2B platform development.
- Experience with cloud services (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
- Knowledge of data privacy regulations (GDPR, CCPA) and secure API design.
- Prior involvement in building internal tooling or process automation.
- Track record of publishing technical blogs or speaking at conferences.
Skills & Competencies
To thrive at workpinnacle, you’ll need a blend of technical acumen and soft skills:
- Technical Leadership: Ability to guide teams, make architectural decisions, and enforce coding standards.
- Problem Solving: Strong analytical mindset, adept at troubleshooting complex integration issues.
- Customer Focus: Empathy for client pain points and a drive to deliver solutions that exceed expectations.
- Collaboration: Comfortable working across disciplines, from product managers to data scientists.
- Adaptability: Thrives in a dynamic environment, quickly pivots when priorities shift.
- Continuous Learning: Keeps up with emerging technologies and industry trends.
Career Growth & Learning Opportunities
workpinnacle is committed to your professional development. You’ll have access to:
- Mentorship programs with senior leaders and industry experts.
- Annual learning stipend for conferences, courses, and certifications.
- Rotational opportunities across product, engineering, and customer success teams.
- Clear promotion paths: from Customer Engineer to Lead Engineer, Technical Program Manager, or Product Owner.
- Participation in hackathons, innovation challenges, and cross‑functional projects.
Work Environment & Culture
workpinnacle values a culture that blends high performance with genuine care for one another. We celebrate wins—both big and small—through regular team events, virtual happy hours, and spontaneous “thank‑you” shoutouts. Our remote‑first approach means you can work from anywhere while staying connected through weekly stand‑ups, asynchronous channels, and quarterly all‑hands meetings. Diversity, equity, and inclusion are not buzzwords for us; they are the foundation of our hiring, promotion, and day‑to‑day interactions.
Compensation & Benefits
While the base salary for this role ranges from $110,000 to $145,000 USD, workpinnacle offers a comprehensive total‑reward package that includes:
- Annual performance bonus potential.
- Equity options that align your success with the company’s growth.
- Health, dental, and vision insurance plans.
- 401(k) matching program.
- Generous paid time off, parental leave, and flexible work arrangements.
- Wellness stipend, mental health resources, and on‑site fitness facilities (for on‑prem locations).
- Professional development budget and tuition reimbursement.
How to Apply
Ready to make a tangible impact on the future of customer experience? Submit your application through our careers portal. We’re excited to learn how your expertise and passion align with workpinnacle’s vision.
We are an equal‑opportunity employer and value diversity at workpinnacle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Remote opportunities available. Please read our to learn what personal information we collect in connection with your job application, and how we may use and share it.
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