This is a Fully Remote Job
About Our Client:
The organization operates in the employee benefits technology and services industry, addressing challenges related to benefits program investment, risk exposure, and employee engagement. It provides secure SaaS solutions and communication tools designed to help clients make cost-efficient benefits selections, supporting measurable success in client satisfaction.
About the Opportunity:
The SENIOR CLIENT SERVICES LEAD serves as the primary day-to-day contact for clients, ensuring consistent and high-quality service delivery. This role is critical in managing client relationships, coordinating communication between clients and internal teams, and facilitating client education on product functionality and updates. The position drives service improvements and supports client needs throughout key initiatives such as annual enrollment.
Responsibilities:
Act as liaison between clients and production teams to align on goals and timelines
Manage client calls and conduct administrator training sessions
Maintain client documentation including Standard Operating Procedures
Stay informed on product updates and system functionality
Educate clients on relevant product changes and collaborate with leadership as needed
Communicate clearly about system functionality, industry news, and project status
Promote continual service delivery improvements across teams
Coordinate activities related to Annual Enrollment and engage clients proactively
Participate in sales meetings and support sales presentations
Partner with internal teams to identify training needs and support Service Center expertise
Foster strong client relationships to enhance satisfaction
Requirements:
College degree preferred
Minimum 7 years of client-facing experience in employee benefits or benefit administration
At least 2 years as a Client Services Lead
Strong understanding of healthcare administration
Knowledge of Human Resources and HRIS/payroll systems is helpful
Excellent relationship and project management skills
Ability to lead meetings, deliver presentations, and build relationships
Consultative communication style with market insight and solution focus
Experience collaborating across functional areas to ensure seamless client experience
Ability to maintain composure under pressure during peak periods
Resourceful and creative problem-solving skills
Comfortable learning and communicating new technologies
Willingness to travel up to 15%
Pay Range and Compensation Package:
The pay range for this position is $80,000 - $140,000 per year, determined by education, experience, skills, and market factors
Eligible to participate in the quarterly bonus incentive plan
Benefits & Perks:
Comprehensive benefits package available (detailed via provided link)
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.