About the Role
Customer Support Advocates have a critical role on Zenni’s award-winning Customer Support team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.
Responsibilities:
- Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
- Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
- Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
- Respond to all customer inquiries promptly regarding order updates, product requests, and resolve all issues
- Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
Basic Qualifications:
- You have excellent verbal and written communication skills
- You have a customer-first mindset with an empathic approach to problem-solving
- You are adaptable to a changing or rotating schedule depending on the company’s needs
- You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
- You are professional, personable and someone who is willing to adapt to change
- You have a creative mind to create memorable customer service experiences
- You go above and beyond to provide outstanding white glove customer service
Preferred Qualifications:
- Previous optical experience
- Experience with Gladly
Perks & Benefits:
- Healthcare
- Generous PTO
- 13th Month Pay
- Monthly De Minimis
- Annual Zenni Gift Card - to use towards our products!
Provide exceptional customer support across channels; collaborate with internal teams; adapt to rotating schedules.
Key Responsibilities
- Providing support
- Collaborating teams
- Resolving inquiries
Skills & Tools
Gladly
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Philippines
- Languages: English
About Internal Referrals
Global customer service platform offering round-the-clock support — Industry: Retail and Wholesale