Job Description:
• Assist with scheduling and contact center activities
• Answer inbound calls to schedule appointments for new and existing patients at all locations
• Collect and document patient medical history in the electronic medical record (EMR)
• Provide comprehensive administrative and patient support services using virtual technologies
• Deliver timely and accurate information, scheduling, and assistance
• Perform other duties as assigned and as requirements evolve
Requirements:
• Must live in Alabama
• High school diploma or equivalent
• Healthcare-specific training preferred, but not required
• Strong written and verbal communication skills
• Empathy and a caring attitude towards patients
• Self-motivated and detail-oriented
• Ability to work independently
• Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations
• Reliable high-speed internet connection
• Quiet, private workspace
• Required schedule: Monday through Friday 8am–4pm CST or 9am–5pm CST, plus one Saturday per month from 6:45am to 12:45pm
Benefits:
• Derick Dermatology provides appropriate work-from-home equipment, such as a secure laptop, monitor, headset, and webcam
• Remote work arrangement
• Part-time remote work is stated in the opening description