Hourly Pay Range: $18.50-$20.50
Ensures that all sign language interpreting requests to the agency are filled
and that services meet the standards required by the Registry of Interpreters
for the Deaf, our customers and the deaf and hard of hearing communities that we
are ultimately here to serve.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Schedule freelance interpreters and staff interpreter(s).
Schedule community, ACCES-VR, third-party video, VRI, CART and classroom
requests for interpreters via telephone, email, and scheduling software.
Confirm and verify filled requests and vouchers via emails or telephone.
Create and maintain detailed database/profiles for deaf clients, customers
and interpreters.
Provide language access information to customers to encourage compliance with
the ADA.
Comfortable with advocacy/advocating for use of interpreters/CART/VRI/etc.
Keeps track of assigning interpreters according to their certifications and
skill level, and distributing jobs evenly amongst all interpreters.
Strong customer service skills.
Provide assistance on customer questions and complaints.
Support Interpreting Services Accounts Coordinator with onboarding new
customers.
Provide basic rate information for customers
Manage a close professional relationship with independent contractors,
customer, and deaf consumers.
Navigate the interpreting software system to enter, cancel, or reschedule
assignments.
Uses interpreting system to advise interpreters on available assignments.
Processes interpreter requests via email, telephone, and text messages.
Work with Business Office as needed.
Work with Interpreting Services Coordinator and Accounts Coordinator as
needed.
Strong technical skills working with computer scheduling software.
Comfortable taking initiative, troubleshooting, problem solving, and applying
critical thinking skills to their work.
Skilled at researching and conflict resolution.
MINIMUM QUALIFICATIONS:
Associate degree (A.A./A.S.) or equivalent from two-year college or
technical school; and three or more years in customer service-related
experience and/or training; or equivalent combination of education and
experience.
ASL skills preferred.