EXCEPTIONAL HOSPITALITY STARTS WITH YOU
The location for this position virtual/remote (within the U.S.)
This is your chance to be part of a Commercial Services team that propels
Hilton's sales, revenue management, call center, and analytics functions! As a
Complex Sales Analyst & Space Optimizer, you will support the areas which are at
the core of Hilton's "commercial engine" and are important to Hilton's ability
to achieve profitable growth. In this role, you will provide daily sales
support, lead management, reporting, contract review assistance, group
optimization support, and business intelligence for the sales, revenue,
catering, and events teams. This role combines analytical and administrative
responsibilities with a focus on strategic group optimization.
What you'll do during a typical day:
Supporting the timely and efficient management of group leads and sales
opportunities.
Helping convert tentative opportunities into definite bookings by ensuring
accuracy and attention to detail throughout the contracting process.
Identifying opportunities to optimize meeting space utilization and enhance
overall group profitability.
Delivering meaningful reporting and analytics that support commercial
strategy and business planning.
Improving team productivity by streamlining processes, maintaining systems,
and supporting sales technology initiatives.
Helping commercial leaders make informed decisions through accurate data,
reporting, and business insights.
Attend and actively participate in scheduled Sales Department and related
meetings.
How you'll collaborate with others:
Group Sales Managers to support lead management, contract reviews, and
conversion efforts.
Event Managers to optimize meeting space utilization, manage booking
adjustments, and evaluate post-event performance.
Revenue Management leaders to align group opportunities with overall property
revenue strategies.
Marketing and Commercial leadership teams to support reporting, planning, and
business development initiatives.
Property Operations teams to ensure group business requirements align with
operational capabilities.
Administrative and systems users to maintain efficient commercial processes
and platform effectiveness across both resorts.
Partner closely with all related departments such as Revenue Management,
Marketing, Group Sales, e-Commerce, and Operations.
Deliverables you'll take ownership of:
Maintaining and improving lead management and sales reporting processes.
Coordinating group pace, booking activity, and production tracking tools.
Managing commercial reporting updates for weekly, monthly, quarterly, and
annual business reviews.
Supporting meeting space optimization initiatives to maximize revenue
opportunities and protect future availability.
Assisting with system implementations, upgrades, training initiatives, and
process improvement projects.
Conducting post-event business analysis to identify trends, opportunities,
and areas for increased profitability.
Developing and enhancing administrative tools, templates, and reporting
resources that improve team effectiveness.
Supporting special commercial projects related to forecasting, need periods,
sales strategy execution, and performance measurement.
WHAT IT TAKES TO MAKE THE STAY
You have these minimum qualifications:
Three (3) years of hotel experience.
Experience using Delphi.fdc, including managing bookings, group sales,
events, reporting, or related sales processes.
Proficiency in Microsoft Office Suite, including Microsoft Excel skills for
reporting, data analysis, and spreadsheet management.
Knowledge of the travel industry, current market trends, and economic
factors.
Travel up to 15% of the time.
It would be useful if you have:
Knowledge of Amaze, Topline and STR Reporting.
Local market knowledge
HOW WE'LL HELP YOU THRIVE
At Hilton, the hospitality we're known for doesn't end with our guests. We
proudly invest in our Team Members' wellbeing, supporting you through all of
life's moments. When you join Hilton, our exceptional care extends to you with
unmatched perks and benefits, including:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with
room rates as low as $40/night at our world-class hotels through our Go
Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP),
you can invest in Hilton shares at a 15% discount to help build your
financial future
Paid parental leave – Because family matters. We offer paid leave for
eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge
services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single,
compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members
can access free counseling and support through our best-in-class Employee
Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what
matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses,
we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to
save for what's next
Benefits availability may vary depending on Team Member's location as well as
terms and conditions of employment and are subject to the terms and conditions
of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to
support their mental and physical well-being, so they can Thrive personally and
professionally. The pay range for this role is $47,500 – $70,000 and is
determined based on applicable and specialized experience and location.
#LI-REMOTE
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build
an exceptional workplace for the Team Members who make it all possible. As a
global leader in hospitality, we’ve welcomed more than 3 billion guests
worldwide, all while staying true to our founding vision: to fill the earth with
the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best
Workplaces list by Great Place to Work and Fortune. With our suite of
world-class brands [https://www.hilton.com/en/brands/],
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a company-wide commitment to providing the best stay for every guest, we’re
setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports
your journey every step of the way. Come for the job, stay for the career—and
help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog
[https://jobs.hilton.com/blogs] to see why we’re more than a great place to
stay—we’re a great place to work.