Requirements
- 0–1 year of professional experience.
- Fresh graduates are encouraged to apply.
- Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Business Management, Marketing, Engineering, or a related field.
- Basic understanding of sales, customer service, subscriptions, contracts, products, pricing, or Order-to-Cash processes.
- Academic, internship, or practical exposure to SAP, CRM applications, ERP systems, e-commerce platforms, or subscription-management systems would be considered an advantage.
- Basic knowledge of sales orders, customer master data, products, pricing, contracts, renewals, cancellations, or fulfilment would be beneficial.
- Interest in subscription-based business models and customer-lifecycle management.
- Strong analytical, communication, and problem-solving capabilities.
- Ability to gather business requirements and document business processes clearly.
- Basic understanding of integration concepts, APIs, data flows, or system interfaces would be considered an advantage.
- Exposure to SAP S/4HANA, SAP CRM, SAP BRIM, SAP Sales Cloud, or SAP Learning Hub would be beneficial.
- Basic awareness of Agile methodologies and tools such as Jira and Confluence.
- Strong customer orientation.
- Ability to communicate with both business and technical stakeholders.
- Business proficiency in English.
- Strong written and verbal communication skills.
- Ability to organise assigned deliverables, learning activities, priorities, and deadlines under appropriate guidance.
- Willingness to undertake structured SAP Subscription Order Management training and certification.
Responsibilities
- Participate in SAP Subscription Order Management implementation, support, testing, and enhancement activities.
- Develop knowledge of subscription orders, subscription contracts, product configuration, pricing, renewals, cancellations, and contract changes.
- Assist senior consultants in gathering and documenting subscription-order and contract-management requirements.
- Support the analysis of new subscriptions, upgrades, downgrades, renewals, extensions, suspensions, resumptions, and cancellations.
- Assist with the configuration and validation of transaction types, item categories, business roles, partner determination, status profiles, and date rules.
- Support product, customer, contract, pricing, and master-data validation.
- Assist in analysing the flow of subscription orders and contracts into charging, billing, invoicing, fulfilment, and financial systems.
- Support integration activities between SAP Subscription Order Management, SAP Convergent Charging, SAP Convergent Invoicing, SAP FI-CA, and SAP S/4HANA.
- Participate in Fit-to-Standard workshops, requirement-gathering sessions, process-design discussions, and solution demonstrations.
- Support unit testing, system integration testing, regression testing, and User Acceptance Testing.
- Prepare business scenarios, test cases, expected results, test evidence, defect reports, and user documentation.
- Assist in investigating order-processing errors, contract inconsistencies, pricing issues, failed integrations, and incorrect status transitions.
- Collaborate with business analysts, charging consultants, billing consultants, FI-CA consultants, developers, and integration specialists.
- Prepare process flows, functional specifications, configuration records, training materials, and operational-support documentation.
- Participate in Agile ceremonies and maintain assigned user stories, activities, and defects in Jira or similar tools.
- Complete assigned SAP Subscription Order Management learning paths, capability assessments, and certification objectives.
- Contribute to internal subscription-management templates, demonstrations, knowledge articles, and continuous-improvement initiatives.
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