Salesforce Architect
Location: Remote
Employment Type: Contract
Seeking an experienced Salesforce Developer / Architect to design, develop and support scalable Salesforce solutions. The role focuses on Service Cloud, Experience Cloud, Agentforce, Data Cloud and enterprise integrations, with strong hands-on development and architecture responsibilities.
Key Responsibilities
Design and develop scalable Salesforce solutions, primarily across Service Cloud and Experience Cloud.
Develop using Apex, Triggers, Batch Apex, LWC, Visualforce, SOQL/SOSL and Salesforce Flow.
Build Service Console applications and automate customer-service workflows using Flow, Screen Flow and record-triggered/auto-launched flows.
Design and implement Agentforce AI solutions using agents, Trust Layer, Prompt Templates and Flow.
Leverage Salesforce Data Cloud for customer data unification and AI-driven solutions.
Integrate Salesforce with Amazon Connect / AWS telephony for voice and customer-service experiences.
Develop enterprise integrations using REST, SOAP, Bulk API, Streaming API, Change Data Capture and Platform Events.
Support MuleSoft and ODS-related integrations.
Translate business requirements into technical designs and scalable solutions.
Perform code/design reviews, testing, debugging, deployment and production support.
Work closely with architects, BAs, project managers, developers, business stakeholders and vendors.
Provide technical guidance, effort estimation, troubleshooting and mentoring.
Must-Have Skills
Salesforce Development & Architecture
Service Cloud & Experience Cloud
Apex, Triggers, Batch Apex
LWC & Visualforce
SOQL & SOSL
Salesforce Flow / Screen Flow
Record-Triggered & Auto-Launched Flows
Agentforce AI
Agentforce Trust Layer & Prompt Templates
Salesforce Data Cloud
Amazon Connect / AWS Telephony
REST / SOAP / Bulk API
Streaming API / Change Data Capture / Platform Events
MuleSoft / Enterprise Integrations
Salesforce security, testing, deployment and architecture best practices
Agile/Scrum experience
Nice to Have
ODS integration experience
Technical leadership / mentoring
Experience estimation and resource planning
Production troubleshooting and RCA
CI/CD and release management
Healthcare, HR or enterprise customer-service domain experience