Key Responsibilities
• Administer, maintain, and support Salesforce CRM platform with a focus on scalability and business process optimization.
• Configure and manage users, roles, profiles, permission sets, sharing rules, and security settings.
• Design and implement Salesforce solutions using Flows, Validation Rules, Approval Processes, and other declarative tools.
• Support and enhance Salesforce CPQ, including product configuration, pricing rules, quote generation, approvals, and renewals.
• Develop and maintain reports, dashboards, and KPIs for business stakeholders.
• Ensure data quality, integrity, governance, and compliance within Salesforce.
• Collaborate with Sales, Operations, Legal, and IT teams to translate business requirements into Salesforce solutions.
• Troubleshoot production issues and provide ongoing application support.
• Support system integrations, enhancements, testing, and release activities.
• Partner with Legal and Operations teams to streamline Contract Lifecycle Management (CLM) processes.
Required Skills
• 10+ years of hands-on Salesforce Administration experience.
• Strong expertise in Salesforce Sales Cloud administration and platform configuration.
• Hands-on experience with Salesforce CPQ.
• Experience with Salesforce Flows, Workflow Automation, Approval Processes, and Security Model.
• Strong knowledge of Reports, Dashboards, Data Management, and User Administration.
• Experience supporting enterprise-scale Salesforce environments.
• Excellent problem-solving, stakeholder management, and communication skills.
Preferred Skills
• Experience with Ironclad CLM.
• Alternatively, experience with Conga CLM and/or DocuSign CLM.
• Knowledge of Quote-to-Cash (QTC) and Contract Lifecycle Management processes.
• Experience working in Agile environments.
Preferred Certifications
• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce CPQ Specialist