Location requirements:
Remote based role. Open to candidates in the Southeastern US. The primary focus
of this role is the Latin America (LATAM) market, with additional support for
accounts in the Eastern US.
Language Requirements:
Fluent (written and verbal) in Spanish, Portuguese, and English
About the Role:
Join our dynamic sales engineering team at BigPanda, where you'll play a pivotal
role in supporting our enterprise sales efforts across LATAM and the Eastern US.
Collaborating closely with our sales partners, you'll drive business
opportunities and ensure our customers derive maximum value from our solutions.
To excel in this role, you should bring previous experience in sales,
customer-facing engineering, or have been an end-user of enterprise monitoring
and IT operations technologies. Your ability to clearly communicate BigPanda's
business value in alignment with customer objectives while effectively
positioning our technology and product capabilities across executive, business,
and technical levels is essential. We're looking for ambitious, self-motivated
individuals ready to make an impact.
What you will do:
Lead potential customers enthusiastically towards the anticipated business
outcomes achievable with the BigPanda platform.
Deliver exceptional product demonstrations with compelling storytelling,
showing how our software delivers value through real-life examples and
anecdotes, in English, Spanish, and Portuguese, as the audience requires.
Manage proof-of-value projects end-to-end, showing how our solutions address
customers' challenges from inception to completion.
Promote our solution at various field events, including conferences,
seminars, trade shows, and speaking engagements.
Continuously pursue skill enhancement and stay abreast of developments in
BigPanda's solutions, as well as industry trends and technologies, including
advances in AI.
Collaborate closely with sales partners to assess, advance opportunities, and
strategize sales approaches within client accounts.
Foster collaboration with diverse internal teams at BigPanda, including
product management, engineering, customer success, and marketing.
Demonstrate a genuine passion for sales engineering and engaging with
customers.
What skills and experience you’ll bring to BigPanda:
Fluency (written and verbal) in Spanish, Portuguese, and English.
Minimum of 3-5 years of experience working with enterprise monitoring and
event management solutions in large-scale environments.
Minimum of 1-2 years of experience in a sales engineering role with a SaaS or
traditional software vendor with a demonstrable record of success. Experience
in start-ups or early-stage companies is a plus.
Hands-on experience using AI tools in your daily work, and the ability to
explain how AI changes the way IT operations teams work.
Must be able to work in a fast-paced environment, juggling many tasks,
working with many constituents, and all the while keeping BigPanda's business
objectives and the customers' success at the top of mind.
Broad general knowledge of the enterprise monitoring and event management
tools landscape, with a deeper understanding of a few specific solutions
(e.g., Nagios, AppDynamics, Prometheus, Zenoss, Datadog, NewRelic, Splunk,
Netcool, CA, HP, Oracle Enterprise Monitoring or AWS CloudWatch).
Broad general knowledge of Amazon Web Services, Google Cloud Platform, or
Microsoft Azure, and understanding of monitoring in dynamic, public cloud
environments.
Experience in integrating ITSM tools such as ServiceNow, Jira, or Remedy with
monitoring tools is a strong plus.
Should be comfortable working with scripting languages such as Python and
Javascript and be familiar with complex web application architectures and
their associated technologies such as messaging environments and databases.
Should be comfortable navigating and troubleshooting Linux and Windows server
OS issues, network and firewall problems, web and application server
problems, database issues, and virtualization or cloud infrastructure
problems.
Should have strong presentation skills that engage the audience and inspire
confidence. This should include live product demos and technical deep-dive
sessions, and the candidate should be a strong teacher.
Up to 50% travel
Preferred Skills
Experience using AI tools such as Claude.
Experience selling software that utilizes AI.
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT
to keep its digital world running by transforming manual and reactive human
processes into intelligent, autonomous systems that detect, respond, and prevent
IT incidents at machine speed. That’s why the world’s most trusted brands rely
on BigPanda to improve operational efficiency and deliver exceptional service
reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly
Pandas. We provide comprehensive health coverage, parental leave, competitive
cash and equity compensation, and a supportive, collaborative, and innovative
environment to empower you to do the best work of your career.
Our Benefits:
Competitive Equity
Remote-first environment
Generous PTO where you accrue roughly 25 days per calendar year
Eight (8) paid holidays throughout the year
Comprehensive health benefits where BigPanda covers your premiums for Private
Insurance
UK Pension Scheme through NEST
#PandaParent support with fully paid leave options
Family Planning/Fertility Benefit
Financial planning services
Employee learning & development budget
Values-based recognition (Quarterly and Annually)
Social community & ERG programs
Flexible work environment along with a work-from-home stipend to support
remote work arrangements
Values-based culture
Market competitive salary with an anticipated OTE compensation range (salary +
commission target) of $142,000 - 168,000. Actual salaries will vary depending on
a candidate’s experience, qualifications, skills, and location. This is a
commission-eligible position, and the pay mix for this role is 50/50 (AE), or
70/30 (SE)
BigPanda offers a generous total rewards package that includes base pay,
commission, equity, and a world-class benefits program. We run one (1)
compensation review cycle per year to ensure that managers can recognize
employees without much lag between achievement and reward. All of this builds
toward the best compensation we can give to anyone: the ability to develop your
skills each and every day. BigPanda has a significant focus on career
development that is at the core of our employee experience.