Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.
Crimson is the only college admissions consultancy that brings together:
Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation
The Role
The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.
The purpose of this role is to be the first point of contact for incoming leads and potential clients through outbound calling for the allocated leads, ensuring a smooth customer experience and transition to the Initial Consultation stage with Academic Advisors for qualified leads.
What are the main responsibilities for this role?
Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
Engage with inbound leads through outbound phone calls, WhatsApp, and emails
Conduct structured discovery conversations to understand student goals and readiness
Scheduling meetings for the leads to meet with Crimson’s Academic Advisors
Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
Continuously improving sales techniques, processes and enhancing industry knowledge
Engaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when required
Track all prospect interactions, notes, and activity metrics accurately in the company's CRM
What skills and experience are required?
Excellent spoken and written English communication skills
Experience in Customer Service
Comfort engaging with prospective clients through structured outbound phone interactions
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), willingness to learn and go the extra mile
Basic digital proficiency is a must, and familiarity with CRM tools (preferred)
Preferred Background
1–3 years of experience in customer service, sales, or client-facing roles
Exposure to international education or admissions landscape (advantageous)
Experience working with targets, inbound and outbound, or outreach environments
This is a full-time role with hours aligned to when parents and students are most active. We typically start our day at 10:30 AM and are available until 8 PM, with flexibility to take breaks during less active hours.
We work 5.5 days a week—Monday to Friday, with Saturdays as a half day.
This is a remote role, with the expectation to be present on-site for occasional events or team meetings once every quarter or twice a year.
Key Performance Indicators (KPIs)
Daily Call Volume: Typically 50–60 outbound calls per day. This includes following up with fresh lead allocations and nurturing existing leads in the pipeline.
Speed to Lead: A high priority is placed on contacting inbound leads within minutes of allocation
Conversion Target: The primary metric is the number of qualified consultations scheduled per week/month for the Academic Advisors.
CRM Hygiene: 100% accuracy in logging call notes and updating lead statuses in Salesforce.
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology, then we'd love to hear from you!
Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.
Requires 1–3 years in customer service, sales, or client-facing roles; excellent English communication; outbound calling experience; digital proficiency; and CRM familiarity preferred.
Key Responsibilities
- qualifying leads
- scheduling consultations
- tracking interactions
Skills & Tools
Salesforce, WhatsApp
Job Details
- Category: Sales
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — India
- Languages: English
About Crimson Education
A college admissions consulting firm helping students gain admission to leading universities through expert guidance and data-driven strategies. — Industry: Education