Overview
- As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Repair Representative!
- The Repair Representative is responsible for assisting customers with emergency needs in terms of tow, rental, glass and physical damage repair coordination.
- The Repair Representative obtains, evaluates, analyzes, negotiates and monitors tow, rental and glass repairs and assists with coordination of body/mechanical repairs as needed.
- This is a full-time work from home position that will allow you to work 100% from your home residence in the St. Louis Metropolitan area.
- Our department operates between the hours of Monday through Friday 7 am - 7 pm CST.
- The pay range for this position is $17.69 - $19.14 per hour USD.
- Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
- Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!
Company Overview
- Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets.
- With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.
- With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous.
- Our business continues to thrive, and we remain committed to the investment in and the development of our people.
- We do the right thing by our customers and employees every time and in every situation.
- Not only is that great for business (as seen in our global growth and success) it’s also great for employees.
Responsibilities
- Responsibilities include:
- Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination
- Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs
- Ensure payment of vehicle repairs and parts invoices in a timely manner
- Request and review tax and business certificates to ensure compliance with company requirements
- Work closely with all Risk Management teams to achieve and maintain department expectations and goals
- Assist Claims Support Coordinators as needed for call-backs and follow-ups
- Equal Opportunity Employer/Disability/Veterans
Qualifications
- Minimum Qualifications include:
- Must reside in the St. Louis Metropolitan area
- Minimum of (1) one year or more of customer service experience
- Minimum of (1) one year or more of administration experience
- Intermediate knowledge of Microsoft Office applications (Word, Excel)
- Automotive repair experience preferred
- Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have the ability to meet all work from home technical requirements
Work from Home (WFH) Requirements:
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required
- Connection latency must be less than 100ms
- Please validate using a speed test tool such as http://www.speedtest.net/
Competency Based Qualifications:
- Executing
- Customer Service
- Detail-Oriented
- Analyzing
- Communication
- Flexibility