Job Duties
This role supports Demand Side Management (DSM) under the Energy Efficiency and Demand Response umbrella.
The Project Coordinator works across both teams, with responsibilities shifting based on seasonality and program volume.
Primary focus areas include
Residential Saver Switch
AC Rewards (smart thermostat program)
Support for limited commercial Saver Switch work
Additional exposure to EV rebates, energy efficiency rebates, pilot programs, and Windsource enrollments during lower-volume periods
The work is high‑volume, operational rebate processing and program administration. Accuracy is critical because rebates and incentives are regulated by the PUC.
Processing high‑volume rebate and work orders (tens of thousands annually)
Working from shared Salesforce queues, oldest to newest
Validating customer eligibility, equipment qualification, and incentive amounts
Coordinating indirectly with Hunt Electric (third‑party vendor) via Salesforce, email, or chat
Reviewing applications submitted digitally, via PDF, and by physical mail
Using Salesforce dashboards to monitor progress and quotas
Collaborating daily with team members via chat
Supporting both residential and (as needed) commercial rebate workflows
Processes annually
~70,000 residential rebates
~12,000 commercial rebates
~300 commercial/industrial program contract changes
Qualifications
1-3 years of experience in:
High‑volume, shared‑queue environments
Operational processing or program administration
Strong attention to detail and accuracy
Analytical and validation skills
Prior data entry / operations experience (modern systems, not manual entry)
Experience working in a large corporate or cross‑functional environment
Utility or rebate experience preferred
Self‑driven and highly motivated
Strong work ethic (important for remote work)
Engagement and ambition
Team‑oriented mindset
Ability to prioritize and meet deadlines
Early‑career professionals looking to grow within energy or utilities
Interest in energy efficiency, sustainability, or utility programs
Prefer Salesforce experience
Excel proficiency
Familiarity with PDFs, scanning, and document conversion
Exposure to rebate, utility, or regulated program environments
Process‑improvement mindset
Benefits
Healthcare Insurance:
Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance:
Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance:
Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan:
The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
Synectics is an equal opportunity employer.