Note: The job is a remote job and is open to candidates in USA. CSC is a global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. The Workforce Identity and Access Management (WIAM) Manager will lead a global cybersecurity team, own Workforce IAM product strategy and governance, and drive service delivery, risk reduction, audit readiness, and user experience. The role also oversees IAM processes, automation, compliance, vendor relationships, budgets, and delivery outcomes.
Responsibilities
- Lead, coach, and develop a global IAM cyber security team
- Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction
- Mature IAM platforms and processes
- Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes
- Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices
- Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations
- Lead joiner, mover, leaver, human and non-human identity lifecycle processes
- Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls
- Establish and report on OKRs and KPIs
- Manage vendor relationships, budgets, costs, and delivery outcomes
Skills
- 8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement
- Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls
- Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies
- Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes
- Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution
- Strong service mindset with experience improving customer satisfaction, policies, standards, procedures, compliance evidence, and measurable IAM outcomes
- Strong stakeholder, vendor, communication, analytical, troubleshooting, and cross-functional collaboration skills
- CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred
Benefits
- Remote work arrangement.
- Annual success-sharing bonuses or commission plans based on individual performance.
- Support and necessary resources for colleagues with disabilities.
- Success Sharing, bonuses, or commission plans based on role and individual performance.
- Annual leave.
- Tuition reimbursement.
- Referral bonuses.
- Hybrid or remote work schedules, as business needs allow and in alignment with local regulations.
Company Overview
Company H1B Sponsorship