Note: The job is a remote job and is open to candidates in USA. Switch is a digital infrastructure company that designs, builds, and operates data centers. The Workforce Compliance Program Manager owns the day-to-day administration of the pre-employment background screening program, including vendor management, screening review, adjudication coordination, adverse action workflows, record maintenance, and compliance improvements.
Responsibilities
- Manage the end-to-end administration of Switch’s pre-employment background investigation and screening program
- Manage third-party background screening and drug screening vendors, including service levels, escalations, recurring issues, and process changes
- Monitor background investigations and screening activity, resolve discrepancies, and help ensure candidates move through the process accurately and on time
- Review screening results using approved adjudication guidelines and identify cases that require additional review
- Prepare clear case summaries, risk assessments, recommendations, and supporting documentation for adjudication decisions
- Coordinate adjudication and escalation reviews with Human Resources, Legal, Security, hiring leaders, and other required stakeholders
- Partner with Human Resources on adverse action workflows to ensure required notices, waiting periods, approvals, and documentation are completed
- Maintain accurate, confidential, and audit-ready background investigation, adjudication, exception, and candidate records
- Coordinate with Recruiting and People Services teams on candidate status, onboarding clearance, and issues that may affect start-date readiness
- Monitor program requirements and raise changes or risks related to employment practices, customer requirements, security requirements, or regulatory obligations
- Track vendor and program performance, identify recurring issues, and lead practical improvements to workflows, documentation, controls, and reporting
- Lead People Services projects related to workforce compliance, onboarding, screening, and other operational programs as assigned
- Serve as a subject matter resource for background screening processes, procedures, and escalation paths within People Services
Skills
- 7+ years of relevant professional experience in background screening, HR operations, workforce compliance, investigations, employment practices, or a related field
- Experience managing complex cases or programs that require careful review, documented decisions, and consistent application of established standards
- Experience working with third-party vendors and managing service issues, escalations, or program requirements
- Working knowledge of employment background screening practices and applicable compliance requirements, including FCRA principles
- Experience coordinating work across HR, Recruiting, Legal, Security, or similar stakeholder groups
- Experience leading projects or programs with multiple stakeholders, dependencies, and deadlines
- Strong written documentation skills and experience handling sensitive or confidential information
- Bachelor's degree in Human Resources, business, compliance, legal studies, or a related field
- Direct experience administering a pre-employment background investigation or screening program
- Experience with employment law, employment practices, or workforce compliance
- Experience supporting audits, regulatory reviews, adverse action processes, or formal case adjudication
Benefits
- A Culture of Karma – ensuring actions contribute to a positive, supportive and forward-thinking environment.
- Work with the most advanced data center technology on the planet and be a part of emerging technology development.
- Flexibility & Remote Opportunities – whether in-office, hybrid, or fully remote, Switch offers the technology and support to keep teams connected and productive.
- Career Stability & Growth – opportunities and advancement in a stable, growing company.
- Generous Benefits Package – comprehensive coverage for you and your family that can be tailored to fit your personal needs.
Company Overview