Note: The job is a remote job and is open to candidates in USA. eTeam is seeking a Work Management Product Manager for a six-month contract supporting Workfront and CX Enterprise Coworker. The role focuses on understanding customer needs, defining and prioritizing work management capabilities, partnering on product rollouts, administering Workfront, and driving adoption and business outcomes.
Responsibilities
- Continue CAB (Customer Advisory Board) approach, meeting cadence, structure & content. Seek feedback on existing Workfront, WF ClientP and CX Coworker use cases and any new or emerging work management needs, understanding and synthesizing these needs of customers
- Identify use cases for new product capabilities related to work management and advocate with product teams as to why they should be incorporated into solutions (value) and make business case for capabilities which could be developed within DEX to meet customer needs across our Enterprise, and why
- Consult with customers of Workfront, WF ClientP, CX Coworker and other Client evolving work management solutions to identify needs, prioritize and manage the backlog of work, define solution requirements, develop agreed workflows, and enable users
- Partner with technical team and customer partners to drive the rollout of new product capabilities, including testing, implementation, and roll-out. This will typically involve taking the lead on testing of early access or beta features, and driving beta testing with customers and providing feedback to product teams for action
- Serve as one of the Workfront system admins, which could include building objects, submission of support tickets, etc
- Seek out opportunities to answer questions and equip Client workers supporting external customers and prospects and who have questions about new or early access features or roadmap items related to work mgt (WF, WF ClientP, CX Coworker and other evolving work mgt solutions), given your knowledge
- Develop and execute adoption strategies for new work management capabilities, establishing appropriate adoption and engagement goals, defining success measures, and tracking business outcomes such as efficiency gains, user adoption, and realized value
- Seek out opportunities to promote Client’s usage as Customer Zero of Workfront, WF ClientP or CX Coworker, such as demoing or speaking in Client webinars (internal or customer facing), blog posts, etc
- Work with cross-functional partners to drive consensus across teams and advocate solutions that balance the needs of our users with our business goals
- Supplier Personnel Management Ownership from initial screening through onboarding and off-boarding management ensuring Client andConsultant policy compliance. Participate in team demand planning and forecasting sessions with Client stakeholders
- Deliver a documented onboarding checklist per resource, including system access provisioning, role-specific training modules, and first-day sync with client manager. Completion confirmed within 3 business days of start
- Provide a finalized offboarding checklist per resource, including knowledge transfer summary, access revocation log, and asset recovery confirmation. Completion within 5 business days of offboarding notice
- Submit a consolidated dashboard summarizing team performance, blockers, attrition risks, and milestone progress across all roles
- Facilitate QBRs with Client stakeholders including a slide deck covering KPIs, capacity utilization, feedback, and strategic alignment
- Share a monthly financial report with budget consumption trends, forecast vs. actual spend, and variance commentary
- Track and report average time to backfill roles, segmented by skill type and urgency level. Include root cause analysis for delays exceeding SLA (e.g., > 10 business days)
- Expand the established Customer Zero Advisory Board to facilitate engagement with our key Workfront, WF ClientP and CX Coworker customers and better understand their needs for work management solutions (existing and future)
- Identify use cases for new product capabilities related to work management
- Establish a direct feedback loop with the Workfront & CX Coworker product teams to communicate identified product gaps and advocate for prioritization of new features
- Work with customers to understand business problems, recommend improvements to current processes, translate functional and non-functional requirements, and design solutions
- Partner with technical team and customer partners to drive the rollout of new product capabilities, including testing, implementation, and roll-out
- Seek opportunities to answer questions and equip Client workers that are supporting external customers and prospects related to work mgt (WF, WF ClientP, CX Coworker and other future work management solutions)
- Evaluate information gathered from stakeholders, define solutions that optimize the user experience, and partner with others to drive delivery
- Develop and execute adoption strategies for new work management capabilities, measuring outcomes
- Seek out opportunities to promote Client’s usage as Customer Zero of Workfront, WF ClientP or CX Coworker
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship