Note: The job is a remote job and is open to candidates in USA. Triveni IT is seeking a WOD Operations Analyst to support a large healthcare organization’s UKG workforce management environment. The role focuses on system configuration, issue resolution, projects, testing, documentation, integrations, security, and end-user support while improving system stability and performance.
Responsibilities
- Gather requirements, design solutions, configure, test, and implement workforce management system changes
- Serve as a subject matter expert for UKG/Kronos workforce management systems
- Manage and resolve system issues, enhancements, and projects
- Work with UKG technical resources and vendors on system-related activities
- Manage system access, security, and configuration
- Partner with HRIS, IT, and Workforce teams on upgrades and testing
- Support accurate data synchronization across integrated systems
- Build, configure, test, and document workflows and system solutions
- Create technical documentation and system specifications
- Troubleshoot defects and identify opportunities for system optimization
- Provide end-user support through tickets and phone
- Support audits, user outreach, and payroll close activities
Skills
- • Bachelor's degree or equivalent experience
- • 3+ years of experience with workforce management systems
- • Hands-on UKG/Kronos experience is required
- • Advanced knowledge of UKG/Kronos modules
- • Strong system configuration and architecture skills
- • Experience with troubleshooting, testing, and implementation
- • Experience working with system integrations and data synchronization
- • Strong project management and organizational skills
- • Excellent analytical and problem-solving abilities
- • Strong communication and collaboration skills
- • Ability to manage multiple priorities
- • Healthcare workforce management experience strongly preferred
Company Overview