Note: The job is a remote job and is open to candidates in USA. Sumeru Inc is hiring an Account Manager to support its Wireless Business Unit and manage relationships with existing and future customers. The role oversees customer communications, quoting, forecasting, account administration, CRM maintenance, delivery updates, payment milestones, dispute resolution, and business growth while working cross-functionally in a high-tech environment.
Responsibilities
- Point of contact for all enquiries and communications with assigned customers
- Understand the customer’s business, what we do for them, and what they sell
- Understand opportunities and challenges, how can we improve our product portfolio
- Represent the customer at internal meetings, be the voice of the customer at Sivers
- Add value and find opportunities to grow the business together, address issues assertively, build trust and be able to hold own in business discussions
- Ensure PO coverage in place to deliver the annual revenue budget for assigned customers
- Provide accurate quotes for repeat and new business, utilizing the sales tools/process in place
- Involve wider team of internal stakeholders for technical and commercial support
- Support the CRO, Sales Operations and Business Unit Finance with accurate forecasting and budgeting
- Create customer sales plans that result in sustainable sales growth
- Work with customers to improve visibility and forecast accuracy, rolling 6 months view
- Strive for PO coverage that gives engineering and operations time to plan for production
- Deliver quarterly/annual sales targets, hold the business accountable for OTD of WIP
- Develop and maintain a sales opportunity pipeline with business opportunity details and sizing
- Responsible for all sales activities related to the customer, all commercial data must be entered and recorded on the CRM system and business opportunity pipeline Tracker system for use by the wider business
- Data to be maintained which includes customer forecasts, expected PO values and dates, creation of associated invoice schedules and payment milestones, filing of paperwork and other associated sales documents
- Sharing of WIP progress with customers, keeping them informed of progress vs Commit dates, managing delays, and attending a variety of internal meetings each week
- Maintenance of CRM system to ensure a real-time view of customer revenue potential for the current month/quarter/year, reporting to wider business at meetings
- Preparation of reports, updates, future expectations, and meeting notes
- Frequent travel to customers, and where required, support company's trade shows/events
Skills
- • Degree qualified or equivalent: graduate in a numerate, engineering or business discipline
- • Ability to work in a fast-paced, complex environment with minimal supervision
- • Excellent verbal and written communication skills
- • Ability to maintain effective relationships with internal and external customers
- • Negotiation skills
- • Result-oriented with a sense of urgency, whilst quality conscious
- • Be willing to uphold company standards, act as a role model, and take ownership
- • A highly proactive and organised individual, able to juggle multiple tasks and prioritize
- • Someone who loves working with people
- • A team player with energy and drive to accomplish targets and objectives
- • Comfortable in a business with an advanced start-up culture
- • Experience in photonics or semiconductor wafer fabrication is a plus
Benefits
- Onsite/Hybrid/Remote work arrangement available in San Jose, Southern California, New Jersey / New York, or Boston.
Company Overview
Company H1B Sponsorship