Note: The job is a remote job and is open to candidates in USA. Gather is a rapidly growing funeral technology company based in Meridian, Idaho, creating innovative software solutions for funeral homes and funeral directors. The Website Project Manager will own end-to-end website builds, serving as the primary customer contact while managing timelines, design direction, quality assurance, technical onboarding, and launches. The role also coordinates AI tools and external contractors to deliver high-quality websites and maintain customer momentum.
Responsibilities
- Drive the Project Lifecycle: Own the end-to-end timeline for website builds. You are responsible for keeping projects on schedule, hitting deadlines, and driving high-quality website launches
- Master Customer Communication: Serve as the proactive, single point of contact for customers. You will lead kickoff calls, provide clear status updates, and translate technical web concepts into friendly, everyday language
- Overcome "Customer Stall": Actively diagnose why a project has gone quiet, pick up the phone, re-engage the customer, and help them make decisions to cross the finish line
- Direct Design & Quality Assurance: Partner with customers to understand their vision, and then direct our AI tools and external design contractors to build it. You will review the work with a sharp eye for quality before it ever reaches the customer
- Manage Technical Onboarding: Own the project initialization steps, coordinate internal team needs, and oversee the website launch processes
Skills
- Project or Account Management: 2+ years of experience managing a high-volume queue of customers or projects where proactive communication was the key to success
- High-Empathy Communicator: You love talking to customers. You know how to push a project forward firmly but with deep empathy for how busy our customers are
- The 'Translator' Ability: You don't need to be a developer, but you must speak the language of the web so you can comfortably coordinate technical launch tasks and direct contractors
- AI-Forward Mindset: Actively curious about using modern AI tools to speed up workflows and scale your creative/operational output
- Contractor Coordination: Experience giving clear, actionable feedback to external partners or overseas design teams to keep deliverables aligned with client goals
- Digital & Web Literacy: A background in web design, web development, or digital marketing. You understand layout, UX principles, and the basic anatomy of a website build
- Some familiarity with domain and DNS management
Benefits
- Top-notch medical coverage
- Comprehensive vision and dental plans
- 401k with match eligibility
- 24/7 online physician consultations
- Virtual mental health resources
- Life coaching
- Engaging employee community groups
- Cash rewards for healthy habits and fitness reimbursements
- Library of on-demand fitness videos
- This position can be in-office or remote
- Meaningful opportunities to grow your career
Company Overview