Note: The job is a remote job and is open to candidates in USA. AudienceView, through its Saffire team, provides event commerce, ticketing, website, and branding solutions for live event organizations. The Website Account Manager leads clients from project kickoff through website or ticket portal launch, trains them on the Saffire platform, manages project timelines, provides ongoing support, and identifies opportunities for additional services.
Responsibilities
- Lead new clients from project kick-off through site launch. This may be a ticket portal or a full website, so the needs vary from project to project. This position acts as both a coach (teaching clients how to use the software) and as a cheerleader (keeping clients encouraged and on track)
- Guide new clients through website layout & design decisions, including gathering branding requirements, providing guidance on best practices for site design, and helping structure their existing content into an intuitive sitemap
- Guide new clients through ticket portal and ecommerce setup
- Hold weekly video conference meetings with clients throughout the development of their site, answering questions and demonstrating best practices for page layouts and content organization
- Manage timelines to ensure the project stays on track
- Help clients understand technical aspects of the process including domain management, search engine optimization, ADA compliance, and analytics
- Make retention calls to ensure we meet our clients’ needs
- Assist with Help Desk support lines via email, online chat, and phone. We serve as our clients’ primary resource for the life of the account
- Identify opportunities for clients to be even more successful with additional Saffire services, such as ecommerce, design updates, and ticketing
- Limited weekend support may be necessary
- Travel up to 20% annually to visit client sites and for conferences
Skills
- Job Location: 1. United States
- • Friendly, outgoing personality who likes being on video calls and genuinely cares about our clients' success
- • Top-notch communication skills – ability to clearly present information both verbally and written
- • Incredibly quick learner – ability to understand our software and apply it to meet our clients' needs
- • Tech-savvy
- • Propensity to use the internet to “figure stuff out” quickly and on the fly
- • Detail-oriented with an eye for catching errors
- • Motivated, self-starter personality – ability to organize tasks and manage priorities
- • Willingness to travel throughout North America
- • Microsoft 365
- • Zoom
- • Content Management Systems
- • HTML and CSS
Benefits
- Remote-first work arrangement
- Work alongside globally based colleagues
- Accessible hiring process with accommodations and adjustments to applicants with disabilities at every stage of recruitment and employment
Company Overview