Note: The job is a remote job and is open to candidates in USA. Rinnai America Corporation, a tankless water heating manufacturer, is seeking a Warranty/Quality Reporting Administrator to administer warranty parts and labor claims for Rinnai and OEM product lines. The role researches disputed claims, prepares warranty reports to identify expense drivers, coordinates Authorized Service Provider information, and maintains knowledge of company products and warranties.
Responsibilities
- Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies
- Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims
- Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes
- Coordination of all Authorized Service Provider information and timely and effective communication to all ASP’s as related to distribution of material, Tech Bulletins, letters of termination, etc. This will involve processing Authorized Service Provider contractual agreements, ensuring all necessary paperwork, W9 forms, and Proof of Liability Insurance are received, setting ASP’s up in Rinnai’s operating system, and maintaining a database listing all ASPs with appropriate ASP information
- Maintain detailed and current knowledge of the Company’s products and warranties
- Other duties and responsibilities as required
- Embrace and support growing business demands in a changing environment
- Awareness and compliance of Company Policies and Procedures
Skills
- High School degree or equivalent required
- Attention to detail and follow through on all issues
- Honesty and integrity
- Team player: ability to work with others at all levels
- Patience and ability to show empathy to customer needs
- Working knowledge of all Microsoft Office products as well as Crystal Reports
- Multitask with competing priorities
- Work cooperatively within a team environment
- Some moderate lifting
- Occasionally remaining in a stationary position, often standing, or sitting for prolonged periods of time
- Constantly communicating with others in exchange for information
- Occasionally repeating motions that may include the wrists, hands, and/or fingers
- Constantly assessing the accuracy, neatness, and thoroughness of the work assigned
- No adverse environmental conditions expected
- Sedentary work that primarily involves sitting/standing
- One year of warranty administration or repair parts/service-related experience preferred
Benefits
- This position is remote.
- Medical, Dental, Vision, and Prescription
- Flexible Spending Account (FSA) options for Medical and Dependent Care
- Paid Time Off (PTO), Floating Holidays (FH)
- Paid Holidays
- 401(k) Plan with Company Match
- Company Paid Life Insurance
- Voluntary Life Insurance
- Short- and Long-Term Disability
- Professional Development
- Tuition Reimbursement
- Annual Incentive Plan (AIP)
- Referral Bonuses
- Paid Volunteer Community Service Day
- Employee, family, and friend’s discount
Company Overview