Note: The job is a remote job and is open to candidates in USA. Delta System & Software, Inc. is seeking a Senior WalkMe Consultant to support customers with digital adoption and learning experience initiatives. The role designs and delivers WalkMe workshops, develops and configures digital adoption content, establishes governance practices, and partners with stakeholders to improve user onboarding, engagement, and self-service support.
Responsibilities
- Design and deliver WalkMe enablement workshops
- Facilitate hands-on sessions using WalkMe playbooks and certification programs
- Identify and support WalkMe “champions”
- Establish a WalkMe Center of Excellence (CoE) for governance
- Be part of a team providing Learning Design & Development services to customers
- Collaborate closely with Client stakeholders to identify instructional goals/objectives for WalkMe programs and design solutions for WalkMe
- Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner (User) experience
- Participate in and contribute to setting the Project standards for learning experience
- Design, build, and maintain WalkMe Smart Walk-Thrus, SmartTips, Launchers, ShoutOuts, and other DAP elements to enhance user adoption and engagement
- Partner with business stakeholders, product owners, and UX teams to identify user pain points and digital adoption opportunities
- Configure WalkMe to support application onboarding, process automation, and self-service support
- Develop segmentation, rules, and goals within WalkMe for personalized user experiences
- Train team members on WalkMe platform
Skills
- Over all IT- 10+ years and 5+Years with WalkMe
- 5+Years experience working with WalkMe and 10+ years of experience working with any Digital Adoption platform in a development or implementation role
- Walkme developer and Program Manager certified
- Walkme DAP100 professional
- Hands on experience developing Walkme walks on multiple platforms such as SAP, SuccessFactors, Oracle, Salesforce, Servicenow, websites, etc
- Walkme system provisioning experience
- Strong interpersonal skills and ability to communicate with people at all levels and cultures
- Ability to navigate a complex matrixed and virtual environment
- Customer focused and results oriented with attention to detail and solution focused mentality
- Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion
- The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed
Benefits
- Remote work
- Travel expenses paid
Company Overview
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