Note: The job is a remote job and is open to candidates in USA. Vega is a fast-growing cybersecurity startup developing an AI-native platform for SecOps and Cyber Defense teams. The VP of Technical Account Management will own and scale the post-sale technical engagement organization, establish processes and playbooks, hire and develop a global TAM team, and ensure strategic enterprise customers achieve measurable value. The role also serves as a senior technical escalation point and customer advocate across Product, Engineering, Support, and Account Management.
Responsibilities
- Define what great post-sale technical deployments looks like at Vega and build toward it
- Establish the processes, playbooks, and engagement models that scale as we grow
- Set KPIs that actually reflect customer value, not just activity metrics
- Hire, develop, and scale a global team of Technical Account Managers
- Ensure customers get real, demonstrable value from Vega, better detections, faster investigations, lower cost and complexity
- Build strong relationships with strategic accounts at both the technical and executive level
- Serve as the senior technical escalation point for the hardest problems on the most important accounts
- Proactively identify risks across the portfolio and drive mitigation before they become crises
- Partner with Account Management, Support, Product, and Engineering to drive retention and resolve issues fast
- Translate what you see across customers, real patterns, real friction, real gaps, into product influence
- Be the person in the room when roadmap decisions get made, representing the reality of how security teams operate
- Advocate for the industry shift toward agentic detections and AI-driven security workflows
- Travel to customer sites for key engagements (~50% of the time)
- You know our top accounts firsthand - where each is getting value, where there is friction
- A clear read on the team, the gaps, and the hiring plan to close them
- Tiering and engagement model defined, with playbooks for onboarding, adoption and escalation
- First hires landed and productive
- Baseline metrics established and reported: time-to-first-value, adoption depth, account health
- A working feedback loop where customer signal shapes the roadmap
Skills
- * 10+ years working directly with customers in technical account management, pre-sales, customer success, or security consultancy roles
- * 5+ years of proven experience managing and scaling a TAM team in B2B SaaS
- * Hands-on experience with SIEM or security analytics platforms, you understand the technology, not just the category
- * Proven track record with large enterprises, including Fortune 100 accounts
- * Strong cloud fundamentals across AWS, Azure, and/or GCP
- * Excellent leadership and stakeholder communication skills, equally effective with engineers and C-suite
- * Comfortable moving fast in a high-growth, global startup environment where the playbook is still being written
- Experience at a cybersecurity company, startup experience strongly preferred
- * Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role
- * Experience building post-sale organizations from the ground up
- * Familiarity with KQL (Kusto Query Language)
Benefits
- Remote work arrangement
- Travel to customer sites for key engagements (~50% of the time)
Company Overview