Note: The job is a remote job and is open to candidates in USA. The company provides EMR, CRM, and revenue cycle solutions that help behavioral health facilities manage patients' care journeys. The Vice President of Sales Engineering will build and lead the Solution Architect function, oversee its strategy, talent, operating model, and performance, and provide technical, market, and competitive insight across the sales organization.
Responsibilities
- Design and stand up the Solution Architect operating model: a unified pool of technical sales professionals, each carrying a major domain of deep expertise (RCM, Compliance/GRC, EMR, or CRM/Alumni Engagement) and at least one minor domain of working knowledge
- Assess Company's current technical sales talent, identify where team members can be developed into the new Solution Architect model, and partner with People and Finance on org design, role communication, and interview process as the team evolves and grows
- Serve as the executive escalation point and first line of defense for technical, integration, and API-related questions surfaced during the sales cycle, reducing the hand-offs to Product and Engineering that currently slow deal velocity
- Build and maintain a skills framework and upskilling plan - including AI fluency - so every Solution Architect can credibly support both their major and minor domain in live customer conversations
- Own consistency across the Solution Architect team in the areas that matter most to sales effectiveness and efficiency, standardizing how the team is measured and deployed against the Company's core sales metrics (bookings performance, win rate by segment, and pipeline coverage by source), so outcomes hold steady across reps, regions, and domains
- Sit as a peer partner to the leaders of New Business, Existing Business Growth & Expansion, and Revenue Operations; bring market, competitive, and win/loss insight to the sales leadership team as shared, actionable intelligence rather than isolated team-level reporting
- Partner with New Business and Existing Business sales leadership to ensure Solution Architects are deployed against the highest-impact deals across segments
- Define, in partnership with People and Finance, the compensation structure for the new role, bridging today's Sales Engineer and Sales Specialist bands into a single, defensible band tied to team-level bookings performance
- Establish operating cadence and performance metrics for the Solution Architect team, including deal support coverage, win-rate impact, and time-to-answer on technical escalations
- Recruit, hire, and develop the Solution Architect bench, including evaluating current team members for the new structure and sourcing external talent where needed
- Support executive deliverables such as Board Reviews, Executive QBRs, and strategic planning as needed
Skills
- Proven experience building or restructuring a technical sales function, including designing skills frameworks and career paths for a specialized/generalist hybrid role
- Deep technical fluency across APIs, system integrations, and complex software ecosystems, with the credibility to be a first line of defense on technical questions
- Demonstrated ability to define and hold a team accountable to consistent performance metrics across reps, regions, or domains - not just define them, but operationalize them
- Track record of bringing market, competitive, or data insight into cross-functional leadership discussions and translating it into action alongside sales leadership peers
- Experience partnering closely with People and Finance functions on org design, role transitions, and compensation planning
- Track record of reducing sales cycle friction through technical enablement and measurably improving deal velocity or win rate
- Exceptional people leader: able to acquire, develop, and retain top technical sales talent, and to lead a team through organizational change
- Comfortable operating in an evolving, still-being-defined role, with the ability to bring structure and clarity to ambiguity
- Excellent communication skills, particularly with executive-level and peer-level partners across Sales, People, and Finance
- 10+ years of experience in Sales Engineering, Solutions Consulting, or Solution Architecture leadership in B2B SaaS, preferably within healthcare or another regulated industry
Benefits
- Expandable PTO
- 11 paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Parental leave
- Pet insurance
- 401(k) with company match
Company Overview