Note: The job is a remote job and is open to candidates in USA. Aetna Resources, LLC is hiring a Vice President, Sales Enablement to align sales enablement with commercial priorities and support new business, retention and sales results. The role leads strategy across proposal experiences, analytics, technology, producer programs, operations and team development to improve customer experience and execution.
Responsibilities
- Define and execute an enterprise-connected Sales Enablement strategy aligned with profitable growth, retention, affordability, product distinction, client experience and operational excellence
- Translate commercial strategy into a focused portfolio of priorities, roadmaps, investments and measurable outcomes
- Establish a clear value proposition, service model, decision rights and ways of working so Field teams and business partners experience Sales Enablement as one coordinated function
- Partner with Sales and Account Management leadership on new business, retention and overall sales results; identify friction, improve handoffs and increase adoption of enablement tools and resources
- Lead differentiated proposal, finalist and customer-conversation experiences through compelling executive summaries, presentations, tailored content and proof points
- Build scalable account management support models that meet the needs of national, regional, small group and specialty businesses while creating consistency across CSM
- Own the strategy for consultative plan sponsor reporting, network analytics and clinical business support used in sales, RFP and existing-client conversations
- Equip analytic and clinical consultants with differentiated insights, market-ready stories, role-specific training and effective communities of practice
- Use client, member, producer and Field feedback to shape priorities, improve experiences and strengthen growth and retention strategies
- Create performance measures and executive reporting that connect enablement activity to adoption, quality, speed, client impact, sales effectiveness and business outcomes
- Differentiate the sales and customer experience by leveraging AI, advanced analytics and technology to create sharper insights, more compelling stories and more effective ways of working
- Set the strategy and priorities for sales-enabling technology, including Salesforce capabilities, reporting platforms, the Aetna Employer Portal, proposal technology and content tools
- Establish disciplined intake, prioritization, portfolio management and governance across strategic initiatives; align resources and investments to the highest-value work
- Identify and scale practical AI use cases across proposal development, customer content, analytics, reporting and Field support, while ensuring appropriate governance and controls
- Use automation, data and process redesign to simplify work, improve speed and quality, and reduce administrative burden
- Partner across enterprise functions to manage dependencies, resolve trade-offs and deliver integrated solutions for the Field and customers
- Own the national producer relationship strategy and provide executive oversight of licensing, appointments, compensation and incentive programs
- Lead the operating plan, budget, workforce plan, staffing priorities and monthly business reporting, with strong financial, regulatory and operational controls
- Build and develop a multidisciplinary organization, strengthen succession and critical capabilities, and create an operating rhythm that reduces silos and drives accountability
- Partner across Marketing, Product, Clinical, Network, Underwriting, Actuarial, Digital and other functions to deliver integrated solutions and messaging
Skills
- 15+ years of progressive leadership experience in sales enablement, commercial strategy, sales, account management, marketing, analytics, consulting or a related field
- Executive leadership experience in a complex, matrixed organization, including responsibility for multidisciplinary teams, strategic portfolios, budgets and enterprise partnerships
- Demonstrated success improving sales effectiveness, retention, customer experience or go-to-market performance through enablement strategy and large-scale transformation
- Deep understanding of sales and account management processes, proposal and finalist support, customer-facing content, analytics and sales technology
- Ability to translate strategy into priorities, decision rights, operating mechanisms and measurable execution while influencing senior leaders in shared-accountability environments
- Strong business and financial acumen, executive communication, presentation and relationship-building skills
- Bachelor's degree or equivalent experience
- Leadership experience in health care, employee benefits, insurance, consulting, brokerage, pharmacy benefits or another regulated B2B environment
- Experience applying AI and advanced technology to sales, customer experience, analytics, content or business processes, including platforms such as Salesforce
- Experience with producer strategy, incentive compensation, licensing, appointments, distribution governance or clinical consulting
- MBA or other advanced degree
Benefits
- CVS Health bonus, commission or short-term incentive program in addition to the base pay range
- An award target in the company’s equity award program
- Affordable medical plan options
- A 401(k) plan, including matching company contributions
- Employee stock purchase plan
- No-cost wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Medical, dental, and vision coverage, based on eligibility
- Retirement savings options, based on eligibility
- Wellness programs, based on eligibility
- Remote/Hybrid work arrangement
Company Overview