Note: The job is a remote job and is open to candidates in USA. CVS Health is seeking a Lead Director to oversee the stability, performance, and security of its core WAN, LAN, routing, switching, and network services. The role leads network operations teams, sets operational strategy, manages service reliability and change, and drives automation and capacity planning across enterprise and multi-cloud infrastructure.
Responsibilities
- Own the operational health, performance, and security of the core routing and switching environment across datacenter, campus, WAN edge, and cloud connectivity, built primarily on Cisco platforms (e.g., Nexus, Catalyst, ISR/ASR)
- Oversee the design, implementation, and maintenance of resilient WAN and LAN networks to ensure high availability, performance, and security
- Manage routing and switching operations — BGP, OSPF/EIGRP, VLANs, spanning tree, VXLAN/EVPN, VRFs, QoS, and access control — including turn-ups, changes, and remediation
- Operate and safeguard DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and IPAM services using Infoblox for reliable name resolution and address management across the enterprise
- Maintain supporting services such as NTP and network authentication (e.g., RADIUS / 802.1X) in partnership with identity and security teams
- Implement and oversee software-defined networking and SD-WAN capabilities (Cisco Catalyst SD-WAN and ACI) to enhance network agility, efficiency, and scalability
- Manage connectivity to multi-cloud environments and coordinate carrier / WAN services
- Ensure network device monitoring is captured, acknowledged, and reported, and streamline monitoring into a single-pane-of-glass view
- Create automated reporting on network health, outages, and status, and maintain a defined process for keeping all network monitoring tools current and accurate
- Proactively identify potential network issues and vulnerabilities, implementing solutions to prevent downtime or service disruptions
- Lead problem-solving initiatives, investigating and resolving complex, high-impact network issues promptly and efficiently, including root-cause analysis
- Develop and enforce robust change control processes to manage network configuration modifications effectively
- Collaborate with cross-functional teams to implement changes while minimizing impact on ongoing operations
- Review daily network changes with the team and provide a workflow that drives a high success rate for all approved network changes
- Lead and develop a Level 1–3 network operations team, providing direction, guidance, mentorship, and career growth while fostering a collaborative, high-accountability culture
- Manage staffing and shift coverage to sustain a stable, flexible, and available network for all customers
- Develop and track KPIs for network performance, reliability, and efficiency, and use them to identify areas for improvement and build strategic plans
- Lead capacity planning and forecast investment needs across the core routing and switching estate
- Drive practical automation of routine operational tasks — diagnostics, configuration compliance, and reporting — governed by change control, approvals, testing, and rollback
- Where it adds value, adopt AI-assisted / AIOps capabilities (e.g., telemetry-based anomaly detection, alert correlation and noise reduction, assisted troubleshooting) to reduce detection and resolution times, with engineers reviewing and approving all recommendations
Skills
- 10+ years of enterprise network infrastructure operations and engineering experience
- 5+ years of hands-on experience in enterprise routing and switching on Cisco platforms (Nexus, Catalyst, ISR/ASR), including BGP, OSPF or EIGRP, VLANs, spanning tree, VXLAN/EVPN, VRFs, QoS, and ACLs
- 3+ years of experience leading teams - equally comfortable setting direction and going hands-on
- 3+ years of experience operating core network services - DNS, DHCP, and IPAM (Infoblox) - at enterprise scale
- 3+ years of WAN and LAN experience across datacenter, campus, and multi-site environments, including MPLS and/or SD-WAN
- Bachelor's degree or equivalent experience (HS diploma + 4 years relevant experience)
- Experience with load balancing (F5) and working alongside security teams on firewall, proxy, and segmentation at the network edge
- Demonstrated ownership of incident, problem, and change management in a 24x7 operations environment, with a strong monitoring and observability background
- A working automation baseline — able to use scripting/automation (e.g., Python or Ansible) to automate routine tasks, configuration audits, and reporting
- Excellent leadership, communication, and mentoring skills, with the ability to collaborate effectively across departments and levels of the organization
- Familiarity with AI-driven network operations (AIOps) — telemetry-based anomaly detection, event correlation and noise reduction, and AI-assisted troubleshooting
- Experience with streaming telemetry, SNMP, NetFlow/IPFIX, and syslog data pipelines at scale
- Advanced automation / infrastructure-as-code (NETCONF/YANG, Ansible, Terraform)
- Hands-on experience with Cisco Catalyst SD-WAN, ACI, or Catalyst Center (DNA Center)
- Multi-cloud networking experience (AWS and/or Azure - e.g., Transit Gateway, Route 53, PrivateLink)
- Experience in a large, regulated enterprise (e.g., healthcare, HIPAA / PCI DSS) operating thousands of locations
- Industry certifications such as Cisco CCNP or CCIE (or equivalent), and ITIL
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- Includes an award target in the company’s equity award program.
- Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, based on eligibility.
- Medical, dental, and vision coverage, based on eligibility.
- Paid time off, based on eligibility.
- Retirement savings options, based on eligibility.
- Wellness programs and other resources, based on eligibility.
- Work at home in California.
Company Overview
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