Note: The job is a remote job and is open to candidates in USA. Bright Horizons is an education and care company that partners with employers to provide child care, elder care, and educational support. The VP, Provider Operations will oversee provider management, support, payments, setup, and compliance while developing scalable strategies, improving capacity and utilization, and ensuring high-quality operational delivery.
Responsibilities
- Create provider supply in cooperation with network team, based on forecasted demand
- Maximize utilization of Bright Horizons owned and controlled capacity by optimizing and expanding Bright Horizons capacity and developing new programs to meet client and customer needs
- Manage provider relationships and hold providers accountable for backup care performance
- Manage team responsible for provider payments
- Responsible for participating in the design and delivery of technology solutions to increase automated fulfillment, provider interactions, communications and support
- Establish and achieve performance targets for quality, capacity, and efficiency
- Develop tools and processes to ensure the highest quality of care across all providers in the network - monitoring, reporting, training, and incentives
- Drive standardization and consistency across all components of provider operations
- Deliver solutions for all ages and stages - infant, toddler, preschool, school-age, elder care and peak days
- Establish short and long-term strategies that drive operational delivery that is scalable and supports the ongoing growth of the backup care business
- Work collaboratively with network strategic partnerships and the program team to solve capacity needs in all markets
- Negotiate provider contracts that allow Bright Horizons to deliver high quality care at an exceptional value to our clients and customers
Skills
- Bachelor's degree in Business Administration, Public Administration, Healthcare Administration, Human Services, or a related field
- An additional five (5) years of relevant professional experience may be considered in lieu of a degree
- 15 years of progressive professional experience, including significant responsibility for strategic planning, operational leadership, and organizational management
- 10 years of direct management and supervisory experience, including leading and developing teams and managing organizational performance
- 5 years of experience managing and influencing internal and external stakeholder relationships, including collaboration with senior leaders, partners, vendors, or other key constituencies
- Demonstrated experience managing complex operational functions and translating strategic priorities into effective business practices and measurable results
- Experience developing, managing, and overseeing departmental budgets and resources
- Proven ability to lead multiple initiatives simultaneously in a fast-paced and evolving environment while balancing competing priorities
- At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position
- Demonstrated success in negotiating contracts, partnerships, or other complex business agreements
- Strong analytical, problem-solving, and decision-making skills with the ability to leverage data to inform strategy and operations
- Experience leading large-scale organizational, operational, or transformational initiatives
- Experience working with executive leadership to develop and implement long-term strategic objectives
Benefits
- This is a remote position available in the United States.
- This position is also eligible for a bonus and RSUs.
- Up to 9 paid holidays annually, subject to applicable eligibility requirements and accrual schedules.
- 40 hours of sick time per year based on full-time schedule, subject to applicable eligibility requirements and accrual schedules.
- 160 hours of vacation time per year based on full-time schedule, subject to applicable eligibility requirements and accrual schedules.
- Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
Company Overview