Note: The job is a remote job and is open to candidates in USA. SavATree is a field-services company entering a critical phase of scale and seeking a Vice President of Operations & Transformation to lead enterprise operational performance, standardization, and profitable growth across markets and specialty service lines. The role partners with senior and field leaders to execute strategy, improve P&L performance, lead transformation and continuous-improvement initiatives, and strengthen labor, technical, safety, customer experience, and data-driven operating practices.
Responsibilities
- Own the enterprise operating model and operational standards while partnering with Regional and Field Operations leaders who execute locally
- Support P&L’s across field operations and specialty service lines (e.g., GTC, PHC, Lawn, NRC, Décor, Landscape), support driving revenue growth and margin targets and expansion across each
- Own and execute enterprise operating model for field labor, including workforce planning, capacity modeling, crew design, routing strategy, scheduling optimization, labor productivity, technician utilization, and service delivery economics
- Build and own the strategy for each Service Line in terms of growth focus, training and awareness, new products, product adjustments, industry and disease trending recommendations
- Partner with the sales organization to facilitate growth and have the team as SMEs to support discussions on product/market / disease-specific trends, as well as pricing
- Support the overall budgeting process for each service line by highlighting trends in services, applications, and year-over-year headwinds/tailwinds, to ensure a strong budget focused on growth
- Support annual operating plan: volume, pricing, labor, materials, capital needs by line and market
- Ensure technical service and quality standards are consistently deployed in partnership with technical experts
- Lead high-impact, cross-functional initiatives from strategy through sustained adoption
- Total ownership of business standard work, including all aspects of Lean; Daily Management, Leader Standard Work, Monthly and Quarterly Operating reviews
- Create visibility and accountability through structured reporting, governance, and clear KPIs — standardizing where it matters while preserving local flexibility
- Build and embed a continuous-improvement culture and standardized best practices across branches, districts, and regions
- Facilitate the ideation, development and acceleration of core business transformation projects, being both tactically hands on to move the projects forward as well as driving the overall strategy
- Own enterprise performance of core field operations standards and specialty service lines, treating each as a distinct but integrated business
- Drive revenue growth, service-line penetration, and margin expansion (revenue-per-hour, job costing, labor productivity) across all markets for each service line
- Partner with Finance and the regions on annual budgets, forecasting, and in-year execution to hit plan within each functional service line
- Partner with operations on production standards, crew configurations, route density, and hours-per-job benchmarks
- Drive seasonal capacity planning and round scheduling (PHC and lawn applications are calendar- and degree-day-sensitive; tree work is weather- and storm-disrupted)
- Own the enterprise operating system and measure results through KPI governance
- Ideate and develop, co-own and accelerate, lead change management and sustainment and acceleration – of all transformational initiatives across the organization
- Design and deploy a company-wide continuous-improvement framework tailored to field services (Lean methodology, structured problem-solving, root-cause analysis)
- Develop, maintain, implement, update and drive compliance for all standard work across the company partnering with each functional leader
- Develop and enforce SOPs and scalable best practices for scheduling, routing, job completion, and service delivery in partnership with relevant functions
- Standardize operations, execution, and analytics usage to optimize cost efficiency and consistency
- Lead large-scale initiatives — shared services and specialization / centralization, cost-reduction programs, and new-market expansion — broken into clear workstreams with defined owners, timelines, and deliverables
- Own program specifications and treatment protocols
- Maintain the approved materials list (fungicides, insecticides, fertility, PGRs, biologicals) with efficacy, cost-per-acre, and label/regulatory review
- Define quality standards and audit mechanisms — field inspections, callback/redo rate tracking, and root-cause correction
- Serve as the senior technical authority on escalated diagnostics, tree risk/failure claims, and phytotoxicity or turf damage events
- Partner with IT to define and optimize the digital operating model, including routing, scheduling, forecasting, mobile execution tools, AI-enabled workforce optimization, and operational analytics
- Lead large-scale initiatives — shared services and specialization / centralization, cost-reduction programs, and new-market expansion — broken into clear workstreams with defined owners, timelines, and deliverables
- Identify risks early and manage cross-functional dependencies; ensure initiatives move from planning into execution and sustained adoption
- Lead change management: practical rollouts, communication and training plans, and direct resolution of resistance through data and clear outcomes
- Support service line specific transformation to drive overall service line growth
- Define KPIs and leadership scorecards tied to operational and initiative performance; partner with Data & Analytics on dashboards that give real-time visibility
- Own and implement all MOR KPI’s for the company, including: Labor productivity; Revenue per hour (RPH); Crew utilization; Route density; Travel time reduction; Gross margin improvement; Scheduling efficiency; Service-line attachment rate; Customer retention; Forecast accuracy; Initiative ROI
- Ensure major initiatives have defined ROI metrics and post-implementation reviews
- Drive transparency on what is working, what is not, and where intervention is required
- Ensure operations meet or exceed safety standards and regulatory / pesticide-application requirements; lead incident reviews and corrective actions
- Ensure consistent, high-quality service delivery; support resolution of escalated issues and improve customer satisfaction and retention
- Partner across Sales, Marketing, HR, Finance, and IT to position services, enable teams, and integrate service lines into overall branch strategy
- Act as a neutral enterprise operator who breaks down silos and drives decisions that benefit the whole business
Skills
- * 10–15+ years in operations, project/program management, consulting, or continuous improvement, including multi-location or field-based leadership
- * Proven track record leading large-scale, cross-functional initiatives from concept through execution, and managing or scaling operations or service lines with P&L impact
- * Strong operational and financial acumen; ability to influence senior leadership and drive execution in a decentralized organization
- * Field-services background (arboriculture, landscape, seasonal décor, or other distributed field services) and relevant certifications
- * Bachelor's degree required
- * Experience in a direct-to-consumer, route-based service business
- * Private equity–backed or high-growth environment experience
- * Familiarity with Lean, Six Sigma, or similar methodologies; MBA or advanced degree
Benefits
- Remote work arrangement
- 50%+ travel required
- Annual bonus
- Equity
Company Overview