Note: The job is a remote job and is open to candidates in USA. Core Clinical Partners delivers emergency and hospital medicine services through a patient-centric model focused on operational excellence. The Vice President, Operations leads and scales multi-site operational leadership, oversees service delivery and performance, manages client and hospital relationships, and drives quality, financial, compliance, and process-improvement outcomes across assigned markets.
Responsibilities
- Develop and lead partner operations strategies that support the company’s mission, vision, and long term growth objectives
- With a high level of EQ and operational accountability mentor and coach partner operatives to the highest company standards
- Champions a culture of continuous improvement, accountability, and collaboration Strategy and leadership
- Oversee day-to-day operations and performance of assigned Regional Directors of Operations and clinical programs ensuring high service quality, patient experience, and operational efficiency
- Support new program launches, expansions and transitions, ensuring readiness of staffing, processes, technology, and communication at each site
- Lead or support crisis and issue-management activities in the field (e.g., service disruptions, leadership gaps, critical incident response), ensuring continuity of operations and timely communication to affected department leaders
- Serve as the primary operational executive contact for key client partners, building and maintaining strong relationships with hospital executives, physician leaders, and other stakeholders
- Partner with Business Development and Implementation teams on prospective and newly sold accounts to ensure full operational transition, smooth onboarding, and sustained performance
- Support contract renewals, expansions, and RFP responses by providing operational input, performance narratives, and site-level success stories
- Collaborate with clinical, finance, revenue cycle, and internal operations teams to streamline partner workflows, resolve issues, and implement best practices that improve outcomes and reduce variability across sites
- Translate internal process, policy, and technology changes into the field by leading adoption, ensuring appropriate training, and creating feedback loops back to internal operations
- Identify performance gaps at the site and market level and lead targeted improvement initiatives, including action plans, coaching, and change management
- Implement systems and technologies that enhance data-driven decision-making and standardize partner operations where appropriate
- Establish, track, and analyze key performance indicators (KPIs) for partner operations (e.g., throughput, staffing, quality, patient experience, financial performance), providing regular reports and insights to senior leadership and clients
- Manage budgets and resource allocation for assigned markets, balancing cost, quality, and service requirements
- Work with partner leadership to continuously improve financial understanding and stewardship across the organization
- Collaborate with the Talent and HR teams to recruit, develop, and retain high-performing partner operations leaders and staff
- Provide ongoing coaching, feedback, and professional development, and ensure effective performance management for direct reports
- Ensure adherence to company policies, contractual obligations, and regulatory requirements across all sites, working with Compliance and Quality teams as needed
- Develop and maintain quality control processes in the field, including audit routines, site visits, and performance reviews, to ensure service delivery meets or exceeds expectations
- Proactively identify and mitigate operational risks, including those related to patient safety, regulatory readiness (e.g., Joint Commission, CMS, state surveys), and business continuity at the site and market levels
Skills
- Bachelor's degree in Business, Healthcare Administration, Operations Management, or a related field required
- 7 or more years of progressive experience in operations leadership, with substantial responsibility for multi-site or partner operations; healthcare experience strongly preferred
- Proven track record of achieving operational, financial, and quality targets in partnership with hospital or clinical leadership
- Demonstrated experience leading teams, implementing process improvements, and managing complex projects and organizational change
- Experience working with hospital executives and physician leaders and managing client relationships at the senior level
- Direct supervision of partner operations leaders and other assigned staff, with accountability for performance management, coaching, and professional development
- Remote work with potentially extensive travel for in-person meetings, site visits, and events; average travel expectations to be defined based on market assignment and business needs, with up to 75% travel
- Master's degree (MHA, MBA, MPH, or related) preferred
- Lean Six Sigma or similar process-improvement certification preferred
Benefits
- Remote work arrangement
- Potentially extensive travel for in-person meetings, site visits, and events, with up to 75% travel
Company Overview