Note: The job is a remote job and is open to candidates in USA. Finance of America helps homeowners age 55 and older access their home equity through reverse mortgage solutions. The Vice President of Mortgage Operations Transformation will redesign and optimize the end-to-end mortgage operating model, leveraging artificial intelligence, automation, advanced analytics, and process innovation to improve efficiency, scalability, quality, cycle times, and borrower experience.
Responsibilities
- Leads the strategic redesign of the end-to-end mortgage operating model across sales, processing, underwriting, closing, and post-closing functions
- Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times
- Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support
- Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput
- Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to modernize mortgage operations
- Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools and digital document workflows
- Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, underwriting, and closing
- Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality
- Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience
- Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities
- Leads change management initiatives that support adoption of redesigned workflows and new technologies
- Performs other duties as assigned
Skills
- Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or related financial services roles
- Deep knowledge of the mortgage lifecycle including sales, processing, underwriting, closing, and post-closing functions
- Experience leading operational transformation initiatives or process reengineering programs
- Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation
- Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools
- Strong analytical and systems-thinking capabilities with the ability to redesign complex operational processes
- Ability to analyze complex operational systems and design scalable solutions that improve efficiency and quality
- Ability to influence cross-functional leaders and drive organizational change across multiple operational teams
- Strong communication, stakeholder management, and executive presentation skills
- Bachelor's Degree
- Business Administration, Operations Management, Information Systems, or related field
- Master of Business Administration (MBA)
Benefits
- Health, dental, vision, and life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- Remote work arrangement
Company Overview