Note: The job is a remote job and is open to candidates in USA. Go Store It is hiring a Call Center Customer Service Representative to support customers exploring self-storage solutions. The role provides service through phone, email, live chat, and video, while handling account updates, billing, rentals, payments, promotions, and maintenance requests.
Responsibilities
- Be the **friendly and helpful voice** for customers exploring storage solutions
- Deliver exceptional service via **phone, email, live chat, and video support**
- Handle **account updates, billing questions, online rentals**, and payment processing
- Promote **insurance, products, and special offers**
- Submit and follow up on **maintenance requests**
- Thrive in a **collaborative team environment** that values heart and hustle
Skills
- * **2+ years** of call center experience
- Calm, friendly, and confident **phone demeanor**
- Strong **multitasking and tech skills**
- Familiarity with tools like **MS Outlook** and **Sitelink**
- A positive, motivated, **team-first attitude**
- Accountability
- Active listening skills
- Bonus points for sales/upselling experience
- Bilingual (Spanish) is a bonus!
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) with company match
- Holidays
- Paid time off (PTO)
- Parental leave
- Real opportunities to grow within a booming national self-storage company
- A supportive, respectful, and fun workplace culture
- Stable schedule that prioritizes work-life balance
- Remote work
Company Overview