Note: The job is a remote job and is open to candidates in USA. Triumph is a fast-growing gaming and trading card platform dedicated to enhancing the experience of its most engaged players. As a VIP Account Manager, you will build strong relationships with high-value players, ensuring their needs are met and providing personalized support and memorable experiences.
Responsibilities
- Own the relationship. Build genuine, one-on-one relationships with your assigned VIP players through daily, personal communication — primarily via text, phone call, and email. You'll know your players better than anyone in the company
- Deliver surprise and delight. Coordinate personalized gifting, exclusive perks, event invitations, and memorable moments that players can't get anywhere else
- Be the fixer. When your players hit friction — a payout question, a technical issue, a promo that didn't credit — you own it end to end. You escalate fast, follow through, and close the loop personally
- Champion responsible gaming. Know your players well enough to recognize when engagement stops being healthy, and act on it. We take this seriously, and so will you
- Feed the machine. Share player insights, feedback, and trends with the broader team to shape our VIP program, loyalty offerings, and product roadmap
- Work the playbook — and improve it. Follow our SOPs for outreach, escalation, and compliance, and help us make them better as the program scales
Skills
- A natural relationship-builder. People genuinely like talking to you, and you remember the details — the birthday, the favorite team, the pull they're still chasing
- Experienced in high-touch player or client management. 2+ years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a comparable high-value client role
- Fluent in gaming culture. You understand players — sweepstakes, casino, sports cards, TCG, or adjacent. You speak the language because you've lived it
- High-agency and self-directed. You don't wait to be told what to do. You see what your book needs, make the call, and act — then own the outcome, good or bad
- Organized under volume. You can manage dozens of active relationships at once without letting anyone feel like a number
- Responsive and reliable. VIP players don't operate 9-to-5, and neither does this role. You're comfortable with flexible hours, including some evenings and weekends
- High-judgment and discreet. You handle sensitive player information, financial context, and responsible gaming situations with maturity and care
- Data-aware. You don't need to build models, but you can read a dashboard, understand what your numbers are telling you, and act on them
- Prior experience at a sweepstakes, sportsbook, or online gaming operator
- Familiarity with trading cards, breaks, or the collectibles market
- Experience with retention metrics, reinvestment strategy, or player value modeling
- Familiarity with AI tools (Claude, ChatGPT, etc.) and a knack for using them to work smarter — drafting, summarizing, analyzing, automating the busywork
Benefits
- Competitive base salary.
- Real ownership from day one — a small, senior team where your voice shapes the program.
- A front-row seat at one of the fastest-growing platforms in the space.
- The chance to build the kind of VIP program bigger operators can't: personal, fast, and actually fun.
- Competitive salary and benefits, healthcare, vision, dental, 401k, etc.
Company Overview