Note: The job is a remote job and is open to candidates in USA. SCP Health is a leader in clinical practice management, and they are seeking a Vice President of Operations to oversee service delivery and business operations. The role involves building a high-performance culture, ensuring client satisfaction, and achieving revenue targets while leading various operational initiatives.
Responsibilities
- Seek to build and maintain consensus, alignment, and focus on priorities and objectives within and across service delivery teams with client satisfaction and retention as the chief measurements of success
- Exhibit/deliver timely, thorough, consistent, clear, and effective communication to all internal Company stakeholders and employees as well as providers, medical directors, and client representatives
- Provide direction, guidance, and influence over designated field ops personnel
- Build and lead a high-performance workplace culture that contributes to a high level of employee satisfaction, employee retention, and productivity
- Accountable for the delivery of practice management services consistent with our contractual obligations as established with hospital clients and providers
- Establish and execute on shared goals and related strategic priorities with EM and HM client service teams, Business Operations, Value-based services, and corporate departments
- Develop and maintain highly effective and collaborative partnership relationships with key client representatives and industry leaders
- Ensure the delivery of consistent, timely, and effective practice productivity improvement initiatives
- Diligent oversight, direction, and leadership on the new client on-boarding process
- Responsible to work collaboratively and effectively with Physician leadership counterparts (along with other department representatives) to develop, deploy, and maintain training, mentorship, and leadership development programs enough to ensure a high level of performance and retention of our appointed practice Medical Directors
- Responsible to contribute to the effective operation of Recruiting, Scheduling, and Credentialing personnel, systems, and processes
- Accountable for the achievement of revenue, expense, and margin targets in compliance with budget constraints and/or in response to unanticipated revenue and gross margin shortfalls
- Ensure that where SCP EM, HM, and ICU practices co-exist at a single hospital location, ALL materially significant issues, opportunities, threats, or initiatives are well-communicated, with action plans designed and implemented with and through the effective collaboration of all stakeholders
- Responsible to ensure that the practice is functioning with the necessary resources, priorities, and action plans to favorably influence the client’s perceived value of SCP
- Responsibility to identify, drive, and lead the introduction and deployment of new eHealth solutions in our practices with an ROI measurement attached to one or more of the following: Cost reduction/avoidance, provider satisfaction, patient care enhancement, or client satisfaction
- Contribute to growth strategy development and provide significant leadership influence on and contributions to sales target identification and pursuit
- Ensure optimal and appropriate use of Company technology resources and be accountable for the quality and integrity of Group data entered into systems
- Ensure performance in accordance with all established legal and compliance standards
Skills
- Bachelor's degree in healthcare administration, business administration, related field, or equivalent work experience
- Minimum five (5) years of demonstrated success leading and managing within the HealthCare delivery space
- Previous clinical or healthcare operational experience
- Executive level responsibility over the operation of multi-site, multi-specialty medical practices or prior extensive responsibility over a P&L in a patient care related business
- Strong and effective leadership and management capabilities
- Highly efficient and organized
- Excellent verbal and written communication skills
- Consistently accountable, responsible, and responsive
- Able to set priorities and demonstrate sound judgment in handling complex situations
- Comfortable and effective in building highly trusted working relationships at all levels and with clinicians
- Master's degree
Benefits
- Comprehensive benefits package designed to support your health, financial well-being, and work-life balance
- Medical dental, vision insurance
- A 401(k) plan with a company match
- Paid time off and holidays
- Professional development support
- Employee wellness resources
Company Overview