Note: The job is a remote job and is open to candidates in USA. BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Vice President, Client Operations Manager to lead their Integrated Middle Office Solutions team, focusing on enhancing client service delivery and operational efficiencies.
Responsibilities
- Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles
- Develop and implement strategies to enhance client service delivery by leveraging industry best practices and innovative solutions
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction
- Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management
Skills
- Bachelor's degree in Business Administration, Finance, or a related field
- Typically 4-7 years of experience and 0-1 years of management experience
- Strong leadership and team management skills
- Excellent analytical and problem-solving abilities
- Effective communication and interpersonal skills for client interaction and collaboration across teams
- Experience in an operational area and/or client services is preferred
Benefits
- Eligibility for an annual discretionary incentive award
- Eligible employees may enroll in a 401(k) plan
- Participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents
- Other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered
- Generous paid leaves, including paid volunteer time
Company Overview