Note: The job is a remote job and is open to candidates in USA. TimelyCare is a clinically accountable virtual care provider built specifically for education, trusted by nearly 500 campuses across the U.S. They are seeking a Sales Operations Manager to drive data-informed decision-making across Sales, Customer Success, and broader revenue teams, translating complex data into actionable insights and influencing revenue outcomes.
Responsibilities
- Own and analyze full-funnel performance (Lead > SQL > Opportunity > Closed Won)
- Monitor conversion rates, pipeline velocity, time-in-stage, and rep performance
- Identify pipeline gaps, coverage issues, and key performance drivers
- Build and maintain forecasting models across pipeline, bookings, and renewals
- Support quarterly and annual planning processes
- Deliver accurate, insight-driven forecasts with clear variance analysis
- Proactively identify risks and opportunities within the forecast
- Develop and maintain executive-facing dashboards and reporting
- Deliver clear, concise insights for forecast calls, QBRs, and leadership reviews
- Translate data into actionable recommendations for Sales leadership
- Partner with Business Systems team to ensure Salesforce data integrity and hygiene
- Define and standardize GTM KPIs
- Improve funnel definitions, stage criteria, and data capture processes
- Partner with Sales, Marketing, Customer Success, and Data/BI teams
- Influence strategic decisions through data and analysis
- Align reporting and metrics across the GTM organization
Skills
- 5+ years in Sales Ops, RevOps, or GTM Analytics with a proven track record of supporting B2B SaaS Sales leadership as a strategic business partner
- Demonstrates the 'builder' autonomy needed to thrive in less-defined environments
- Ability to pull, analyze, and translate data into actionable insights, clear recommendations, and measurable business impact
- Advanced Salesforce (reporting, dashboards, forecasting, data hygiene)
- Strong Excel/Sheets (modeling, scenarios)
- Deep understanding of full-funnel metrics (Lead > Closed Won), including conversion rates, pipeline velocity, time-in-stage, and rep performance drivers
- Owns forecasting models and supports GTM planning (pipeline, bookings, renewals)
- Delivers accurate forecasts with strong variance analysis
- Proactively identifies risks and opportunities in the forecast
- Strong understanding of sales motions and revenue drivers
- Proactively surfaces pipeline risks and performance opportunities
- Builds executive-facing dashboards and delivers clear, concise insights
- Comfortable presenting in forecast calls, QBRs, and leadership reviews
- Ensures CRM integrity, defines GTM KPIs, and improves funnel definitions, stage criteria, and data capture processes
- Experience with BI tools (Looker, Tableau, Power BI) preferred
- Quota/territory planning experience a plus
Benefits
- Paid Company Holidays + No work on your birthday!
- Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Variable bonus eligibility on a quarterly basis
- Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
- Company-paid group Life Insurance + Company-paid Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free access to TimelyCare virtual medical and mental health support
- Mission-Driven Purpose with a Supportive Team Culture
Company Overview