Note: The job is a remote job and is open to candidates in USA. ZOLL Medical Corporation develops medical devices, software, and related services to improve outcomes for patients with serious cardiopulmonary and respiratory conditions. The Veterans Administration Specialist handles new medical orders, verifies benefits and clinical eligibility, obtains authorizations and documentation, processes purchase orders and payments, and coordinates with VA medical centers, sales representatives, and internal teams.
Responsibilities
- Creation of patient record
- Verification of benefits
- Obtain necessary documentation (medical order, clinical notes, testing) when appropriate
- Identify qualifying diagnosis based on payer requirements
- Contact National Notification line or local VA Medical Centers to confirm authorizations
- Communicate Purchase Order requirements to sales field
- Obtain initial & reoccurring purchase orders from VA Medical Centers
- Work resolve, and confirm intake orders
- Process Credit Cards for purchase orders issued by the VA Medical Center
- Complete Change of Benefits as needed from 3rd party payers to VAMC payer or VAMC payer to Other Health Insurance when applicable
- Execute timely follow up on all assigned tasks
- Review and complete assigned fax documents for timely credit card processing
- Maintain a score of at least Meets Expectations on monthly scorecard
- Contact customers, VA Medical Centers, and sales representatives to relay and/or obtain insurance information and/or additional documentation to assist with seeking reimbursement and coordination of benefits
- Work closely with Coordination of Patient administration and Territory Managers
Skills
- High School Diploma or equivalent required
- 3+ Years' experience in the following: insurance verification and end to end processing of an order including billing of the account required
- Superior communication; both verbal and written
- Strong customer service skills and attention to detail
- Proficiency in navigating several software systems concurrently
- Aptitude to handle multiple tasks simultaneously under strict deadlines
- Superior organizational and time management skills
- Ability to communicate policy information in a clear and detailed manner
- Proficiency with MS Office Suite
- Attention to detail
- Ability to work under limited supervision with the ability to use independent judgement
- The employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds
- Associate's Degree in nursing, business, or other related field preferred
- Bachelor's Degree in nursing, business, or other related field preferred
- 1+ year working with the Veterans Administration preferred
Benefits
- Remote work
Company Overview