Note: The job is a remote job and is open to candidates in USA. Amerit Fleet Solutions is a leading U.S. fleet maintenance company seeking a detail-driven Vendor Invoice Escalations Analyst I. The role owns complex invoice exceptions, reconciles invoices against purchase orders and dispatch records, communicates with vendors and Accounts Payable, and oversees the quality of offshore invoice resolution work.
Responsibilities
- Escalation & Exception Ownership: Take ownership of invoice exceptions escalated beyond the offshore team's first-line resolution — including complex or ambiguous cases across No/Invalid PO, Not Dispatched, Not Received, PO Canceled, PO Closed, Price Does Not Match, and Vendor Mismatch — applying accounting judgment to determine root cause and correct resolution
- Vendor & AP Communication: Serve as the direct point of contact with vendors on disputed or escalated invoice discrepancies, and with Amerit's Accounts Payable team on payment timing and exceptions — driving issues to closure professionally and with financial accuracy
- Offshore Quality Oversight: Spot-check invoice and PO exception resolutions completed by the offshore team; identify recurring error patterns and provide coaching/feedback to improve first-line accuracy and reduce re-escalation volume
- Credit Card Transaction Review: Review credit card transactions against supporting documentation, applying basic accounting principles to confirm proper billing and flag unsupported or inaccurate charges
- Invoice Review & Reconciliation: Apply financial and accounting fundamentals to match vendor invoices against purchase orders, dispatch records, and contracted labor rates for escalated or higher-complexity cases
- No PO/No Pay Compliance: Apply Amerit's no-PO/no-pay standards and help flag where existing escalation thresholds aren't working
- Data Analysis & Reporting: Monitor invoice aging and exception volume/type by vendor and by offshore vs. escalated resolution; compile recurring and ad hoc trend reports for leadership and Vendor Management
- Process Documentation & Improvement: Follow and help refine escalation criteria and exception-handling standards so the offshore/onshore split stays well-defined; recommend process changes that reduce recurring exception types
- Cross-Functional Support: Partner with Vendor Account Managers on rate-compliance questions and with Accounts Payable on payment timing, providing the financial detail behind vendor accountability decisions
Skills
- 3–5+ years of experience in accounts payable, accounting, or a related financial function, with real exposure to reconciliation and financial judgment calls — not solely high-volume processing
- Associate's or Bachelor's degree in Accounting, Finance, or a related field strongly preferred
- Experience resolving escalated or disputed invoice, PO, or credit card discrepancies preferred
- Experience working alongside or overseeing an offshore/outsourced operations team a plus
- System and data skills to include Excel, Outlook; experience with ERP, AP, or procurement systems a plus
- Familiarity with AI-powered productivity tools (Co-pilot, Claude, Gemini, etc.) a plus
Benefits
- Paid weekly, every Friday
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, and disability insurance
- 401(k) match program
- Paid vacation, holidays, and sick time
- Boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness programs through our providers
Company Overview
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