Note: The job is a remote job and is open to candidates in USA. Optum delivers technology-enabled care and services designed to help people live healthier lives. The UX / Service Designer will redesign user journeys and enterprise workflows for AI solutions by creating intuitive interfaces, testing prototypes, and supporting trust and adoption. The role partners with product, process, and AI teams to design responsible, accessible, and effective human-in-the-loop experiences.
Responsibilities
- Research user needs, pain points, workarounds, decision processes, and trust barriers
- Map current-state and future-state user journeys
- Design user workflows, wireframes, prototypes, interfaces, service blueprints, and human-in-the-loop experiences
- Partner with Product / Process Lead to redesign work, not just screens
- Partner with AI Engineer to design explainability, confidence signals, feedback capture, escalation paths, and user controls
- Conduct usability testing, feedback sessions, interviews, and adoption-readiness assessments
- Ensure the solution reduces friction and cognitive load
- Design for accessibility, consistency, enterprise design standards, and inclusive use
- Support change adoption by creating training flows, onboarding experiences, and user-facing guidance
Skills
- 3+ years of strong experience in UX, product design, service design, and user research skills
- 3+ experience in designing enterprise workflow tools or internal applications
- 2+ years ability to rapidly prototype and test concepts
- 2+ Understanding of AI-specific UX patterns, including explainability, human review, feedback loops, confidence indicators, and exception handling
- Strong facilitation and storytelling skills
- Ability to influence teams that may otherwise underinvest in user adoption
- UX designer, product designer, service designer, design researcher, or human-centered transformation consultant
- Experience with internal enterprise tools, knowledge work, workflow automation, or AI-enabled experiences
- Experience in complex stakeholder environments
Benefits
- Flexibility to telecommute from anywhere within the U.S.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
- Development for other roles you may be interested in
Company Overview