Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global enterprise technology company whose cloud-based platform connects people, systems, and processes. The UX Designer III will design polished, demonstration-quality experience flows for Digital Technology Intelligent Operations scenarios while contributing to broader workflow design, concept visualization, and experience documentation. The role collaborates with designers and stakeholders, works independently on ambiguous problems, and presents high-fidelity design solutions.
Responsibilities
- Design and deliver polished, demonstration-quality experience flows scoped to defined DTIO scenarios — the primary and most immediate focus of this role
- Contribute to broader DTIO experience design initiatives as workstream priorities evolve, including workflow design, concept visualization, and experience documentation
- Collaborate closely with embedded DTXD designers and DTIO stakeholders to ensure design work is grounded in real user and business context
- Work independently from loose briefs, bringing structure and craft to ambiguous problems
- Contribute to a collaborative, high-craft design culture within the DTXD team
Skills
- 8+ years of relevant UX/product design experience
- An inspiring portfolio demonstrating polished, high-craft design work — including demonstration or executive-facing deliverables
- Strong visual and interaction design craft with the ability to work across fidelity levels
- Proficiency in Figma and AI prototyping tools; experience producing high-fidelity, presentation-ready design output
- Ability to work independently from ambiguous briefs and manage own workflow without heavy oversight
- Strong communication skills; ability to present and defend design decisions to stakeholders at various levels
- Experience collaborating within cross-functional design and product teams
- Growth mindset with the ability to adapt as priorities shift across a dynamic workstream
- Bachelor's degree in Interaction Design, Visual Design, HCI, or related field — or equivalent experience
- Bachelor's degree in Interaction Design, Industrial Design, Visual Design, HCI, or a related field. Equivalent working experience is also acceptable
- Familiarity with ServiceNow ITSM and related systems strongly preferred
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