Note: The job is a remote job and is open to candidates in USA. FORTÉ is an employee-owned company that designs and delivers systems for connected workplaces. The Enterprise Program Manager ensures a consistent experience for enterprise customers by coordinating service delivery, communications, documentation, billing, customer data, and key performance indicators while partnering with enterprise sales representatives.
Responsibilities
- Ensure consistency in communications and adherence to our customer and FORTÉ standards
- Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats
- Partner with the enterprise sales representative to serve as a primary point of contact for our customers and leads the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints
Skills
- Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects
- Experience leading a team
- Ability to interpret engineering schematics and to communicate design intent to customers and team members
- Program Management preferred
- PMP Certification preferred
- Industry certifications are a plus: CTS AVIXA, ITIL
Benefits
- Healthcare, vision & dental coverage to keep you and your family well
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
- Employer-paid life and disability insurance for added peace of mind
- 401(k) with company match to invest in your future
- Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
- Tuition reimbursement and ongoing learning opportunities to support your growth
- Employer-paid employee assistance program to care for your physical, mental, and financial health
- Paid time off that helps you truly disconnect
Company Overview
Company H1B Sponsorship